United Airline Holdings: Strategy selection, Implementation, and EvaluationIntroductionFrom the onset, it would be prudent to note that to continue being relevant in an increasingly competitive business environment, United Airline Holdings ought to appraise the industry in which it operates, its competitors as well as its various operational aspects and thereby formulate the most effective strategies. However, given that the airline cannot deploy all the proposed strategies at one go, there is need establish which strategic option is most feasible. In this text, three strategies were proposed and prioritized. The relevant strategic management tool was then applied with an intention of selecting the most ideal strategy of the three identified. Thereafter, the best practices that would inform the implementation as well as evaluation of the selected strategy were highlighted.Alternative Strategy Generationa. Possible Alternative StrategiesFollowing an assessment of the business-level, corporate-level, and global strategy, as well as evaluation of results from the…...
mlaReferences
Amason, A. (2011). Strategic Management: From Theory to Practice. New York: Routledge.
Brondoni, S.M. (2018). Competitive Business Management: A Global Perspective. Taylor & Francis.
Godfrey, R. (2015). Strategic Management: A Critical Introduction. New York: Routledge.
United Airline Holdings: Tools AnalysisIndustry AnalysisMichael Porters strategic model happens to be one of the most effective tools in the assessment of the various trends affecting industry competition and attractiveness (Godfrey, 2015). Thus, this particular model comes in handy in not only the identification, but also the analysis of the various competitive forces that have an impact on the industry. This would be a crucial tool in seeking to develop better understanding of the various forces that have an impact on the Airline industry. Such understanding could be instrumental in United Airline Holdings efforts to formulate better strategies and remain relevant in the hugely competitive market. The model, as its name suggests, comprises of five forces namely; competitive rivalry, supplier power, buyer power, threat of substitution, and threat of new entrants (Amason, 2011).a) Competitive RivalryAccording to Amason (2011), competitive rivalry has got to do with the strength as well as…...
mlaReferences
Amason, A. (2011). Strategic Management: From Theory to Practice. New York: Routledge.
American Airlines (2020). About Us. https://www.aa.com/homePage.do?locale=en_US
Brondoni, S.M. (2018). Competitive Business Management: A Global Perspective. Taylor & Francis.
Business Management: Critical Thinking FrameworkUnited Airlines has been one of the biggest names in the airline industry that successfully takes domestic and international flights. However, recently, it has been in hot waters due to its several bad customer services instances that have cost it a loss of billions of dollars and damage to its company value. This paper aims to effectively use the VUCA (volatility, uncertainty, complexity, and ambiguity) framework to solve the customer service problem of United Airlines and reflect upon the critical thinking presented by the particular context. United Airlines Customer Service Problem There have been numerous customer service problems at United Airlines, including pet deaths and stopping the customers from boarding the planes who have particular pet…...
mlaReferences
Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. John Wiley & Sons.
Matousek, M. (2018, March 16). United Airlines has a long history of infuriating customers- here are its worst customer service incidents. Business Insider. https://www.businessinsider.com/united-airlines-worst-customer-service-incidents-2018-3
Nomadic Matt. (2019, August 5). 16 reasons why flying United Airlines sucks. https://www.nomadicmatt.com/travel-blogs/15-reasons-why-flying-united-airlines-sucks/
Shaun Belding. (n.a.). United Airlines appears to be committed to bad customer experience. https://shaunbelding.com/united-airlines-customer-experience-gets-worse/
United Airlines and AMFA
The Aircraft Mechanics Fraternal Association, AMFA, is a craft oriented, independent aviation union, representing only airline technicians and related employees in the craft or class in accordance with the National Meditation Board Rules and their dictates (About pp). The union is committed to elevating the professional standards and improve wages, benefits, and working conditions of the members it represents (About pp).
Founded in 1962, AMFA did not represent any carrier until 1964 at Ozark Airlines, then later represented Pacific Airlines, Airlift International, Hughes Airwest, and Southern Airways (About pp). AMFA now represents technicians and related personnel at Independence Air, Mesaba Airlines, Alaska Airlines, ATA, Horizon Air, Independence Air, Northwest Airlines, Southwest Airlines, and United Airlines (About pp).
AMFA has never accepted concessions, give-backs, two-tier pay scales, or "B" rate mechanics, mainly because the local airline representatives, who are well-acquainted with their airline's problems, are at the bargaining table with…...
mlaWork Cited
About AMFA. Retrieved June 06, 2005 from Aircraft Mechanics Fraternal
Association.
Joyce, Amy. (2005 June 01). United Airlines, Unions Agree
United Airline Multinational Ventures
United Airlines
United Airline
United Airlines is an air transport company that operates in a number of countries around the globe undertaking passenger and goods transport services. The corporation's headquarters are in New York City with branches set up in major trade cities to provide ease in management and contact with clients. In the past five years the corporation has increased its fleet of aircrafts by twenty percent owing to the rising demand in air transport around the globe. The corporation practices decentralized management with policy guidelines to ensure uniformity and brand identification in its operations.
The corporations' initial flight route comprised of local weekly flights in the U.S. To major destinations around the state. As the demand for air travel increased the company increased its flight routes and frequency depending on demand. Opportunities for a global operation came around when major airline companies continued to undergo bankruptcy owing to…...
United Airlines
United Continental does not have a mission statement or a vision statement, either on its website or in its annual report (10-K). Cochran, David and Gibson (2008) argue that the mission statement is a critical first step in the strategic management process. It sets the framework for what the firm's strategies are supposed to accomplish, especially in conjunction with the vision statement. hen a company lacks these things, it can lack strategic focus. Elements of the strategy can lack coherence, and be a poor fit with one another. A mission statement is also the most visible and public element of the strategic plan, so without it the company is not communicating its plan to the public. Nor is the mission communicated to employees, when there is not one.
A mission or vision statement can be simple and vague, but provide a sense of direction. It can also be very specific…...
mlaWorks Cited:
BRS. (2012). Mission statement. Business Resource Software. Retrieved March 16, 2012 from http://www.businessplans.org/mission.html
Cochran, D., David, F. & Gibson, C. (2008). A framework for developing an effective mission statement. Journal of Business Strategies. Vol. 25 (2)
MSN Moneycentral. (2012). United Continental Holdings. Retrieved March 16, 2012 from http://investing.money.msn.com/investments/key-ratios?symbol=UAL
QuickMBA. (2010). Porter's five forces. QuickMBA.com. Retrieved March 16, 2012 from http://www.quickmba.com/strategy/porter.shtml
It is not clear whether this lawsuit will find its way to the courts.
UAL has been undergone some major financial restructuring since filing for bankruptcy in 2002. The company has since talked of merging with American Airlines, Northwest Airlines, and most recently Continental Airlines Inc. In May of 2010, the merger between UAL and Continental was officially announced, and plans for the merger are currently being carried out (Moreno, 2010). This merger forms the world's largest airline, and its headquarters is in Chicago, Illinois.
4. Commitments and Contingencies
According to United Airline's Website, (2010), it is committed to, "operating a reliable schedule for every customer. Weather and Air Traffic Control (ATC) issues, along with other operational challenges, can cause delays and cancellations. We aspire to make our customers who experience long on-aircraft or in-airport delays as comfortable as possible during the inconvenience." (United Airlines, 2010).
The airline also promises its customers that…...
mlaReferences
Brancatelli, Joe. (2008). "The worst airline- ever." MSNBC Website accessed July 15, 2010. .
Moreno, Jenalia. (2010). "Continental and United merger meeting is today." Houston Chronicle, July 14, 2010.
Moreno, Jenalia. (2010). "Passenger lawsuit attacks Continental-United merger." Houston Chronicle, June 29, 2010.
UAL Investor Relations. (2010). "Investor Home." UAl Investor Relations Homepage accessed July 16, 2010. .
United Airlines
An Assessment on Some Common Business Practices
The case provided in the article regarding United Airlines is just one of many examples of how firms react when they decide to either gain more profits or to avoid a loss. There are many points which can be raised in this scenario, the competition on who will host the industrial base shows what the different locations has to offer, the firm can choose the best place possible through this process while assessing all the offers, the best bidder may offer best location, price or quality of labor all of which are examined by the firm. Economically it can be beneficial for the firm and the winning bid while keeping all legalities under consideration, however ethically it may not be the best decision.
Let's say a city which can not give out a huge price on bidding has great amount of skilled labor and…...
United P Disaster
Public relations is a very important and significant part of any company's strategic outlook. The larger the company, and the more exposed to the public the more that these practices will impact on achieving a competitive advantage within any given industry The airlines industry is a special case all in its own, making United Airlines' problem with Dave Carroll a worthwhile investigation into the subject.
Mr. Carroll, a passenger on a United Flight, realized that during his flight his expensive guitar was broken en route. Mr. Carroll, a professional musician, eventually followed protocol to receive compensation for his loss. When United did not honor Carroll's request he took it upon himself to right the situation.
Using his talents as a songwriter he penned a targeted song entilteld "United Breaks Guitars" is an interesting demonstration of how public relations (P) can help or hurt a company. This story focuses around a…...
mlaReferences
Aula, P. (2010). Social media, reputation risk and ambient publicity management. Strategy & Leadership, 38(6), 43-49.
Bliss, K. (2009). Dave Carroll's airline mishap goes viral in "United Breaks Guitars.." Rolling Stone.
Carroll, D. (2012). United breaks guitars. Hay House, Inc.
Greenstein, H. (2009). Social Media Crisis Communications Case Study-United Breaks Guitars. Harbrooke Groupe, 12 July 2009. Retrieved from http://harbrooke.com/2009/07/social-media-crisis-communications-case-study-united-airlines-breaks-guitars/
INTENAL ENVIONMENTAL ANALYSISUnited Airline Holdings: Internal Environmental AnalysisStrategic ole of Corporate Strengths/Weaknesses in the Internal Strategy Analysisa) Corporate-Level StrategiesIn basic terms, an enterprises corporate-level strategies refer to the approaches embraced by the top management in efforts to steer the entire organization towards success (Godfrey, 2015). Towards this end, they tend to have an impact on the entire organization. With this in mind, the corporate level strategies of United Airline Holdings could be conceptualized as all the organizational undertakings meant to further promote the entire companys competitive advantage in the airline industry. Strategies of this nature would also relate to the determination of the overall direction that the company takes going forward.With the worst effects of the COVID-19 pandemic now behind us, United Airline Holdings appears to be focused on stability. In the words of Brandoni (2018), stability strategy could come in handy when a company finds that it should continue…...
mlaReferencesBrigham, E.F. & Houston, J.F. (2012). Fundamentals of Financial Management (7th ed.). Mason, OH: Cengage Learning. Amason, A. (2011). Strategic Management: From Theory to Practice. New York: Routledge.Brondoni, S.M. (2018). Competitive Business Management: A Global Perspective. Taylor & Francis. Godfrey, R. (2015). Strategic Management: A Critical Introduction. New York: Routledge.Josephs, L. (2022). United forecasts a 2022 profit as passengers return and pay more to fly. R.C., McGuigan, J.R. & Rao, R.P. (2012). Contemporary Financial Management (12th ed.). Mason, OH: Cengage Learning. Macro Trends (2022). United Airlines Holdings Inc.: Number of Employees 2010-2021. https://www.macrotrends.net/stocks/charts/UAL/united-airlines-holdings-inc/number-of-employeesUnited Airline Holdings (2022). Products. https://united.business/products United Airline Holdings (2022). Form 10-K. https://ir.united.com/static-files/f3ebd5cf-da93-4990-986a-a5b34bb59ccd(Chapter 5)https://www.cnbc.com/2022/04/20/united-airlines-ual-1q-22-earnings.html Moyer,
UNITED AILINE HOLDINGS, INC.External Environmental Analysis of United Airline Holdings, Inc.Company OverviewFounded in the year 1968 following the merger between Continental Airlines and United Airlines, United Airline Holdings operates in the Airlines industry and concerns itself with the provision of air transportation services. It is important to note that at present, the company operates in multiple locations across the world. More specifically, the company deploys regional as well as local fleets in the transportation of cargo and people across the following regions; North America, Latin America, the Middle East, the Pacific, Africa, Europe, and Asia (United Airline Holdings, Inc., 2021, p. 3). At present, the company has its headquarters in Chicago, IL. It would be prudent to note that prior to the year 2019, the company was referred to as United Continental Holdings. At present, the company happens to be one of the worlds largest airline operators.As the company points…...
mlaReferencesBruin, L. (2016). Scanning the Environment. 3. Evaluating the External Environment. International Air Transport Association - IATA (n.d.). How would a global trade war affect aviation? https://www.iata.org/contentassets/59f6c514672d4900b4d30895d8170f4f/trade20wars20note.pdf Kounis, L. (2020). Aviation and the Airline Industry: International Perspectives on Policies and Practices. Nova Science Publishers. Mergent Online (2022). United Airline Holdings. https://www.mergentonline.com/login.php United Airline Holdings, Inc. (2021). Form 10K. https://ir.united.com/static-files/599411b0-fa33-4103-80ba-cb8203f923a2United Airline Holdings, Inc. (2022). Company Leadership. https://ir.united.com/corporate-governance/company-leadership#jonathan-jon-roitmanWang, C., Wang, D., Abbas, J., Duan, K. & Mubeen, R. (2021). Global Financial Crisis, Smart Lockdown Strategies, and the COVID-19 Spillover Impacts: A Global Perspective Implications from Southeast Asia. Frontiers in Psychiatry, 12, 35-41. https://www.business-to-you.com/scanning-the-environment-pestel-analysis/ Chapter
This fuel included the Federal Aviation egulation requirement for fuel to destination plus 45 min and the company contingency fuel of about 20 min. During a post accident interview, the captain stated that he was very close to his predicted fuel for the entire flight to Portland."..or there would have been some discussion of it." The captain also explained that his flight from Denver to Portland was normal." (the Editors of AVweb, 1999) the captain was obviously responsible for this event because just like any captain at sea, he is, or at least should have been, the man
There was some thought after the fact that maybe fuel gauges were broken. But that has been disputed. "I, too, was surprised to read in the Oregonian article on the 20-year reunion of the crash of UA173 that faulty fuel gauges were attributed to the crash. That is the first time I…...
mlaReferences
KAKE News. (n.d.). Emergency Landing. Retrieved November 17, 2004, at http://www.kake.com/home/headlines/634811.html
KingRey, Ed. (1999, January 17). Close-Up: United Airlines Flight 173 -- a Controller's Account. Retrieved November 17, 2004, at http://www.avweb.com/news/safety/183017-1.html
The Editors of AVweb. (January 17, 1999). Close-Up: United Airlines Flight 173. Retrieved November 17, 2004, at http://www.avweb.com/news/safety/183016-1.html
If you need to type anything after the Reference List then start it on this page
In terms of the unions' pensions, however, there is a further area of consideration. Given the high potentiality of a negative outcome, what ethical obligation did the unions have to then protect their most vulnerable members from bearing the brunt of this outcome? Those retired and near retirement are in the poorest position to recover from losses to their pension plans. They have no time to make up the loss, whereas younger workers would still have decades to restructure their retirement plans. The unions themselves failed in their obligation to protect the older and retired workers from a devastating blow to their retirements. However, even taking this into consideration, there was still a duty on the part of United and especially the PBGC to attempt to mitigate the damage done to these more vulnerable employees, and they too failed in this regard.
Conclusion
Prior to the deal between PBGC and United, the…...
mlaSources:
Marks, Alexandra (2004) United's Pension Woes: Sign of a Bigger Issue Christian Science Monitor Retrieved March 27, 2008 at http://www.csmonitor.com/2004/1004/p02s01-usec.html
2005) Responsibility, Please. Pittsburg Tribune-Review Retrieved March 27, 2008 at http://uspolitics.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=uspolitics&cdn=newsissues&tm=4&f=00&tt=2&bt=0&bts=1&zu=http%3A//pittsburghlive.com/x/tribune-review/opinion/archive/s_335671.html
2005) the Lessons of United Sacramento Bee Retrieved March 27, 2008 at http://uspolitics.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=uspolitics&cdn=newsissues&tm=14&f=00&tt=2&bt=1&bts=1&zu=http%3A//www.sacbee.com/content/opinion/story/12905923p-13754445c.html
By the turn of the century, though, these low-costs carriers had become profitable or at least had significantly reduced their losses due in large part to concomitant increases by major carriers that were increasing their prices in response to decreasing yields and higher energy prices (Doganis 2001).
By and large, passenger traffic across the board increased significantly prior to September 11, 2001 and all signs indicated it was continue to increase for the foreseeable future. For example, according to Janda, Flouris and Oum (2005), global air passenger traffic increased from 1.573 trillion revenue-passenger-kilometers (RPK) in 1985 to 3.394 trillion in 2000, representing a 116% increase during this decade-and-a-half period, or an average annual compounded growth of 5.26%. Furthermore, between 1985 and 2000, air freight traffic grew at even faster rate than passenger traffic (Janda et al. 2005). These authors also emphasize airlines are directly affected by the larger economy in…...
mlaNetwork." 2010, October 7 Canada NewsWire Group. [online]. available:
Delta Airlines
The author of this report has been asked to review companies that are on either the good or bad end of financial soundness. The author will focus on the bad end and the company that shall be the focus is Delta Airlines. The questions that will be answered as they relate to Delta will include an identification of the company, their "domestic environment," a summary of the company's industry, how long they have been in business, and the attribute that they are least admired for. Further, there will be the identification of a business theorist and the theory that they offer that would or should apply to Delta. The final few points will be how domestic government regulations have affected Delta, what can be done to overcome these regulations, an incorporation of the prior-mentioned theory into that execution and an over offering of critical thought on the matter.
Questions Answered
As…...
mlaReferences
Delta. (2015). Airline Tickets and Flights to Worldwide Destinations - Delta Air Lines. Delta.com. Retrieved 20 September 2015, from http://www.delta.com/
Harris, F. D., & Emrich, R. M. (2007). Optimal price -- cost margin, service quality, and capacity choice in city-pair airline markets: Theory and empirical tests. Journal of Revenue & Pricing Management, 6(2), 100-117. doi:10.1057/palgrave.rpm.5160074
NY Post. (2014). The worst airlines in America. New York Post. Retrieved 20 September 2015,
from http://nypost.com/2014/08/08/the-worst-airlines-in-america/
A comparison and contrast essay on two specific service providers is a little different from comparison and contrast essays on ideas or people because you are going to always want to focus on the customer’s experience. However, if you are writing the essay for a business class, you would be focusing on different aspects such as corporate structure, stock price, etc. So, keep that in mind when writing your essay. Are you providing more of a user review or a business analysis and structure your essay accordingly.
It is also important to keep in mind that the COVID-19 pandemic has really....
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