Electronic Inspiration LLC ("PaperDue," "we," "us," or "our") operates the website paperdue.com (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.
By using paperdue.com or creating an account, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies only to paperdue.com. It does not apply to paperdue.ai, which is operated under a separate brand with its own Privacy Policy.
We use the information we collect to:
- Create and maintain your account
- Provide, operate, and improve the Service
- Process payments and manage subscriptions, trials, renewals, and refunds
- Authenticate you and protect your account from unauthorized access
- Send you transactional communications (account notices, billing notices, security alerts, and customer support responses)
- Send you product updates and marketing communications you have opted into (you can unsubscribe at any time)
- Personalize the Service to your interests, including suggesting relevant papers, topics, and writing tools
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service
- Comply with legal obligations and enforce our agreements
- Conduct analytics and research to understand and improve the Service
We share information only as described below.
We use third-party service providers to operate, deliver, and improve PaperDue. We share only the data each provider needs to perform their specific function. All providers operate under contractual data-protection terms.
The following providers process certain customer data on our behalf:
- Stripe (payment processing) — card transactions, subscription billing. stripe.com/privacy
- PayPal (payment processing) — alternative payment method. paypal.com/privacy
- Authorize.net (payment processing) — payment processing services. authorize.net/privacy
- Amazon Pay (payment processing) — alternative payment method. amazon.com/gp/help/customer/display.html
- Postmark (transactional email) — recipient email addresses and message contents for delivery of account-related emails. postmarkapp.com/privacy
- Anthropic (AI processing) — user-submitted prompts and text for AI writing assistance features. Anthropic does not use customer-submitted data to train its models under commercial API terms. anthropic.com/legal
- Rackspace (cloud storage) — files and content stored on your behalf. rackspace.com/legal
These vendors are contractually obligated to handle your information consistent with this Privacy Policy.
We may disclose information when we believe in good faith that disclosure is necessary to comply with a subpoena, court order, or other legal process; to enforce our Terms of Service or Student Honor Code; to protect the rights, property, or safety of PaperDue, our users, or the public; or to detect and prevent fraud or security issues.
If Electronic Inspiration LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your information may be transferred as part of that transaction, subject to standard confidentiality terms.
We may share information with third parties when you direct us to or otherwise consent to such sharing.
We do not rent, sell, or otherwise share your personal information with third parties for their own marketing purposes.
You can review and update your account information at any time by signing in and visiting your account settings.
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. You will continue to receive transactional and account-related communications.
Most browsers allow you to refuse or accept cookies and to delete cookies that have been placed on your device. If you disable cookies, some features of the Service may not function properly.
You may request deletion of your account by contacting [email protected]. We will delete your personal information within a reasonable time, subject to legal retention obligations (for example, tax records, fraud prevention records, and records required to resolve disputes).
Depending on where you live, you may have additional rights regarding your personal information:
California residents have the right to:
- Know what personal information we collect, use, disclose, and sell about them
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Limit the use of sensitive personal information
- Not be discriminated against for exercising these rights
If you are located in the EEA, UK, or Switzerland, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your supervisory authority
To exercise these rights, email [email protected]. We may verify your identity before fulfilling the request.
Our lawful bases for processing are: performance of a contract (providing the Service you signed up for), legitimate interests (improving and securing the Service, preventing fraud), consent (where required, e.g. marketing), and legal obligation (tax, accounting, and other regulatory requirements).
We retain your information for as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
After the applicable retention period, we securely delete or anonymize the information.
We use the following categories of cookies:
You can control non-essential cookies through your browser settings and, where available, through our cookie preference center.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- HTTPS / TLS encryption in transit for all pages
- Encryption at rest for sensitive database fields
- Password hashing using industry-standard algorithms
- Tokenized payment processing through PCI-compliant providers (Stripe, PayPal)
- Role-based access controls for internal staff
- Regular security review of our infrastructure
We cannot guarantee the absolute security of your information, and you use the Service at your own risk. If we become aware of a security incident affecting your information, we will notify you and the relevant authorities as required by applicable law.
The Service is intended for users 18 years of age or older, or for users 13 years of age or older with the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it as soon as possible. If you believe a child under 13 has provided us with personal information, please contact [email protected].
PaperDue is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have data protection laws different from those of your country of residence.
Where required, we use appropriate safeguards for international transfers of personal data, such as the Standard Contractual Clauses approved by the European Commission.
The Service may contain links to third-party websites and services (for example, Wikipedia references, citation sources, and external research databases). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (using the address associated with your account) or by posting a prominent notice on the Service prior to the change taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision.
Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our information practices, please contact:
Data Subject Request in the subject line. We aim to respond within 30 days.