Faith Community Hospital: Case Analysis and ecommendations
Modern day organizations, including community or not-for-profit ones, have to integrate political, legal, societal, cultural and economic concerns of the environment with corporate goals and interests. While many such environmental issues are relatively minor in the context of organizational legitimacy and survival, there are times when the issues go to core business practices or products. At such times, an organization must take immediate and effective corrective measures or be willing to be forced out of existence by various concerned publics and stakeholder groups (Metzler, 2001). A review of Faith Community Hospital's current situation indicates that its problems may be severe enough to challenge its very legitimacy and existence. Indeed, this is evident in the list of critical issues facing the management.
Situational Analysis: A close examination of the list of issues facing the management of Faith Community Hospital reveals the following environmental concerns:
1. Political and…...
mlaReferences
Metzler, M.S. (2001). Responding to the Legitimacy Problems of Big Tobacco: An Analysis
of the "People of Philip Morris" Image Advertising Campaign. Communication Quarterly. Vol. 49: 4, p. 366+. Retrieved March 20, 2005: www. questia.com
SkyMark Corporation. (2005). Cause and Effect Diagram. Retrieved March 20, 2005:
Faith Community Hospital case has been analyzed using a SWOT analysis in order to identify the pertinent issue and define the problems the organization faces currently. The SWOT analysis was also done with a view to developing solutions that take into consideration environmental factors, especially the interests of various stakeholder groups
efer Appendix 1). However, prior to discussing the conclusions drawn from the SWOT analysis, it would be important to briefly introduce the organization itself.
Faith Community Hospital is a not-for-profit organization established with the aim of promoting the health and well-being of the people in the communities it serves. While there may be several similar organizations in the health care industry, it is important to note that Faith Community Hospital is an organization that has been built on a foundation of spiritual values. Indeed, the hospital's spiritual heritage and values is the single-most important "point of commonality" among its Board…...
mlaReferences
University of Phoenix. Faith Community Hospital Case Study.
This section lists my express recommendations and my reasons for presenting them.
First, Faith Community Hospital should cut its fixed costs by 10% by next year, at which point we will reassess our financial situation. The main way to cut costs at Faith Community Hospital will be through working more closely with our partners. Not only will working with our partners in the community improve our reputation and public relations, our teamwork will allow us to share equipment costs and services. Several organizations in the community share "the same vision and values" in offering optimal patient care. Therefore, we can trust our partners to assume their responsibilities, whether they include testing or care services. Specialists such as a hospice, burn center, addiction and recovery center, and midwifery services can all cooperate with Faith Community Hospital to prove a true "continuum of services." In fact, we might find that increasing our…...
Critical Thinking Case Study
Faith Community Hospital is a not-for-profit health care services organization that is currently facing a situation, which may compel it to resort to stringent cost cutting measures just to break even, and that too providing the average reimbursement rate does not change. Financial problems, however, are just one of the several problems that Faith Community Hospital must resolve in order for the organization to maintain and further build its reputation as a quality health care services provider. In brief, some of the other critical issues that the hospital needs to address are the conflict between the organization's spiritual heritage and values and the ethics of the medical profession; non-compliance with government, managed care, and insurance regulations; and non-adherence to hospital operational policies. Indeed, it is evident from the preceding list of issues that Faith Community Hospital has an organizational management problem on its hands, which needs to…...
hospital is that it does not any longer believe in the promises that it made when the founders set up the hospital. The second problem is due to the large differences that exist among the members of the Board and as a result the CEO is not finding it possible to control these differences. The third problem can be viewed as an extension of the same lack of control by the CEO over the lower levels employees of the organization. In normal circumstances these employees are expected to report to the CEO, but here the employees could be seen acting according to their interests. In continuation of this is the lack of setting up rules under which these employees should be operating.
This is also the responsibility of the CEO, but it is clear that this has not been done. This leads back to the third problem that if these…...
mlaREFERENCES
Baldwin, Fred. (May/June, 2001) "Emergency Room Drama: Be Prepared before a Crisis
Happens" Retrieved from http://www.icepts.com/pennmed/25-147.htm
Accessed on 12 July, 2005
Donoghue, Richard J. (December, 1990) "Evaluation of hospitals as entities able to continue as
Community Analysis: Columbus, Ohio - Hilltop Area/Franklinton
Identification and History
The Franklinton/Hilltop area of Columbus, Ohio is located on the west side of the greater metropolitan area. Franklinton is in a river valley next to the Scioto iver and the Hilltop area is just west of that on a rise. The Hilltop area is defined as the area between I-70 on the north, the B & O. railway to the east and south, and the I-270 outerbelt to the south and west (Greater Hilltop Area Commission, 2011). Its main street is West Broadstreet, otherwise known as U.S. route 40. There are welcome signs to the area near Mound Street and Hague Avenue. Franklinton is bordered by the Scioto iver on the north and east, Hague Avenue on the east, Stimmel oad and Greenlawn Avenue on the South, and I-70 on the West. The main street in this area is also West Broadstreet.…...
mlaReferences
Bush, Bill (2011). Census shows Columbus' growth was uneven. February 11, 2011. The Columbus Dispatch. Retrieved from http://www.dispatch.com/content/stories/local/2011/03/11/census-shows-columbus-growth-was-uneven.html
City-data.com (2011a). Franklinton neighborhood in Columbus, Ohio. Retrieved from http://www.city-data.com/neighborhood/Franklinton-Columbus-OH.html
City-data.com (2011b). Greater Hilltop neighborhood in Columbus, Ohio. Retrieved from http://www.city-data.com/neighborhood/Greater-Hilltop-Columbus-OH.html
City of Columbus (2003, July). The Franklinton Plan. Department of Development, Planning Division. Retrieved from http://development.columbus.gov/UploadedFiles/Development/Planning_Division/Document_Library/Plans_and_Overlays_Imported_Content/franklinton.pdf
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PRIVACY and CONFIDENTIAL INFORMATION
Protection and safeguarding of information created in the conduct of Lenox Hill
Hospital and its affiliates business including patient information, staff data, financial data, research data, strategic plans, statistical information, purchasing agreements and contracts.
The words information created are an unnecessary limitation that narrow the applicability of the provision, contrary to its obvious intent to apply as broadly as possible. Under a literal interpretation, the provision, as drafted, does not apply to any of the types of information listed unless that information is "created" by the hospital.
Therefore, a better formulation of that portion of the provision would read as follows:
Protection and safeguarding of any and all information created, accessed, maintained, collected, transmitted, duplicated, or utilized by the hospital or by any of the hospital's employees, agents, associates, consultants, contractors, and any other person or entity affiliated in any way with the hospital..."
Business PRACTICES
Avoidance of transactions that excessively benefit private…...
Cooper Green Hospital like any other health care facility serving the indigent population is faced by several problems that interfere with their service delivery to the community. Some of these problems include; poor staffing, lack of funds, lack of resources, overwhelming number of patients, lack of workers motivation, poor service delivery Swayne, Duncan, & Ginter, 2006()
Poor staffing is a big challenge since the ratio of medical personnel to patient is far beyond the required limit. This has a real impact on the quality of services being offered and some of them may end up not acquiring the services on time. The staffs are on daily basis overstretched in their services and failure to have a smooth flow of service delivery might lead to disruption of services at the facility.
Due to the understaffed nature of Cooper Green Hospital, the staffs lack the necessary motivation they need to work effectively and efficiently.…...
mlaReferences
Brubaker, L.M., Picano, E., Breen, D.J., Marti-Bonmati, L., & Semelka, R.C. (2011). Health care systems of developed non-U.S. nations: strengths, weaknesses, and recommendations for the United States -- observations from internationally recognized imaging specialists. AJR. American Journal Of Roentgenology, 196(1), W30-W36.
del Rey Calero, J. (2009). [Health management and primary care. Strength and weaknesses of the system]. Anales De La Real Academia Nacional De Medicina, 126(1), 35-49.
Diwan, S., Shugarman, L.R., & Fries, B.E. (2004). Problem Identification and Care Plan Responses in a Home and Community-Based Services Program. Journal of Applied Gerontology, 23(3), 193-211. doi: 10.1177/0733464804267970
Lara, M., Cabana, M.D., Houle, C.R., Krieger, J.W., Lachance, L.L., Meurer, J.R., . . . Vega, I. (2006). Improving Quality of Care and Promoting Health Care System Change: The Role of Community-Based Coalitions. Health Promotion Practice, 7(2 suppl), 87S-95S. doi: 10.1177/1524839906287064
NameProfessorClassDate:My Life Story: Reflections Upon My Religious ExperiencesIn some ways, my life history is very typical of someone who was born in the early 90s. In other ways, it is quite extraordinary. I was born in South Africa, during a particularly tumultuous time during that nations history. My father is a physician and is the director of ISN Medical; he in charge of the sale of medical devices and reagents in South Africa. My mother recently moved to North Carolina where she is currently practicing as a registered nurse. Thus it could be said that the practice of medicine and a commitment to caring for and serving others through the medical profession is in my DNA.Given that my parents are busy medical professionals and are rather Type A personalities, this had an indelible impact upon my upbringing, despite the fact that to the outside world we might look like a…...
Neighborhood as Community: Scarsdale, New York
With a per capita income of $113,000, a median household income of $230,750, a median sales price of a single-family home of $1.34 million and one of the leading school districts in the state, the Village of Scarsdale is a relatively exclusive suburb of New York City that has a poverty level that even other affluent communities envy. Using an ecosystems perspective, this paper provides a review of the literature as well as online government resources to describe the demographics, available social networks, income and wealth distribution, an assessment of the educational resources, housing, health and welfare issues, as well as formal and informal control systems. An ecosystems perspective merges general systems theory and ecology to provide insights concerning the interactions between individuals and various aspects of their social environment (Tangenberg, 2009) to determine adaptations of the neighborhood over time, the interface of the…...
mlaReferences
Brenner, E. (2008, May 18). Houses even bigger, scores way above average. The New York
Times. Retrieved from http://www.nytimes.com/2008/05/18/realestate/18livi.html ?
pagewanted=all&_r=0.
History of Scarsdale. (2013). Village of Scarsdale. Retrieved from http://www.scarsdale.com/
Pour
Faith Community Hospital, is a not for profit hospital facing problems that danger its existence. They have a mission statement which is being interpreted by people according to their own beliefs and likes. The only common goal between the stake holders at the Faith Community Hospital's board is the survival of the hospital. There have been negative reviews regarding hospitals in general in the print media due to which the patient turn up at Faith Community Hospital has decreased considerably. Media has a great impact on the public and if they give a negative review to any service or product, the organization faces a virtual boycott of its services or product. This decrease in the number of patients coming to Faith Community Hospital has reduced the revenue, thus causing it to eventually shut down.
Moreover there are differing views and actions taken by doctors with patients who cannot afford to…...
Clear and concise process and procedures must be in place for everyone, not simply doctors and nurses. Pharmacists, counselors and insurance specialists, too must have these policies in place to take the decision making out of their individual hands and make certain that management, as a whole, has control over what decisions are made. Because of the emotions and morals involved, it is impossible for there to be consistent care across the hospital, if employees are left to their own judgment.
Faith Hospital is also facing a decreasing number of patient visits, which equates to reduced revenue. This decreased revenue, which static fixed costs are spread over, means that per patient costs have risen dramatically. To counter this trend, Faith Community needs to implement a new marketing program. They need to find what the community finds valuable in medical services and change their programs accordingly. Then, advertise how Faith fulfills these…...
mlaReferences
Author, a.A. (Year of publication). Title of work. Location: Publisher.
Kirby, G.R., Goodpaster, J.R., Levine, M. (1999). Critical thinking. Upper Saddle River, NJ: Pearson Custom Publishing.
Case Study: Let it Pour
Executive Assistant
This case study examines the decision making process from a collective viewpoint. It attempts to resolve issues within a community hospital that have arisen due to failed organizational management, ethical considerations and a poorly established communication system.
Framing the Problem:
Identify the Problem-
The primary problems that exist within Faith community hospital center around the following as outlined by the CEO: (1) a lack of organizational processes that ensure uniformity, (2) a lack of standardized procedures with regard to ethical considerations working in a medical environment, and (3) lack of appropriate communication systems to ensure that everyone is thinking alone the same lines.
At this point in time Faith Community Hospital has developed a mission statement that clearly identifies the organizations mission which is among other things to provide a quality continuum of service to community members.
However variant interpretations of the mission have led to a chaotic management style and organizational foundation…...
mlaReferences:
Mattison, M. (2000). "Ethical decision making: The person in the process." Social Work,
45(3): 201
Reamer, F. (1995). "Social work values and ethics." New York: Columbia University
Press.
Chris states, three areas appear to encompass the problems faced by the Faith Community Hospital, which include organizational processes, ethics issues, and communication systems, all of which has resulted in the difficulties, both financial and otherwise, currently faced. All three issues interrelate, and thus problems in one of the areas affect others as well.
The root of the problem seems to lie in the area of communication. Organizational processes and ethical issues are not being discussed in a unifying manner. The mission statement of the hospital has been written on its business cards, but this is apparently not effective in carrying out the mission so stated. The problem is thus one of interpretation and the method of communication. Because there are so many professionals working at the hospital, a wide variety of often conflicting principles and ethics come into play.
The result of this is that it appears that each individual…...
Yet the business manages to stay afloat, regardless. Patients who can pay are charged $130, while those in extreme poverty received a subsidized rate of $12. However, if the patient cannot receive that, they are given the surgery for free. No one is turned away based upon their income. This is a unique business model. The centers are also mobile and actively go into communities, rather than wait for patients to come to them. Before the existence of Aravind, there was no articulated demand for the surgery. Blindness in some areas was accepted as a fact of life, but now that is no longer the case.
Aravind has also expanded the service-based aspects of its organization to include the manufacture of intraocular lenses. The provision of these lenses by an India-based company enabled the organization to reduce its costs, given the premium prices of imported lenses. Then, it became a…...
mlaReferences
Level 5 leadership: Humility and will. Based on Jim Collins article, "Level 5 leadership: The
triumph of humility and fierce resolve," in Best Of HBR, HBR, July-August, 2005: 136-
146. Retrieved:
http://unpan1.un.org/intradoc/groups/public/documents/unssc/unpan021788.pdf
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