Benchmarking Human esources: Monitoring the Effectiveness of a "Tell it to the Director" Initiative on Patient Satisfaction at a Department of Veterans Affairs Medical Center
As the nation's largest healthcare provider, the Department of Veterans Affairs (VA) has the responsibility to use taxpayer resources to their maximum advantage in accomplishing its longstanding mandate to "care for him who shall have borne the battle, his widow and orphan" (Doebbeling et al., 2002). To help it accomplish this important mission, the VA has long used benchmarking to identify opportunities for improving the provision of healthcare services in its medical centers, outpatient clinics and Vet Centers across the country. As a result of these initiatives, the staff at some VA medical centers used other benchmarking techniques to identify further opportunities to improve patient care and satisfaction, with one such example being a "Tell It to the Director" program at the VA Medical Center in…...

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References

Barbour, G.L. (1994, March). Development of a quality improvement checklist for the Department of Veterans Affairs. Joint Commission Joural of Quality Improvement,

20(3), 127-139.

Doebbeling, B.N., Vaughn, T.E., Woolson, R.F., Peloso, P.M., Ward, M.M., Letuchy, E.,

Boots-Miller, B.J., Tripp-Reimer, T., Branch, L.G. (2002, June). Benchmarking Veterans

The input to determining what to benchmark is to recognize the productivity or results or result of the business unit. The product may not be willingly obvious. Then it is time to recognize the procedure of the consumer's reports and set of opportunity. The purchaser is the person or group with a serious need. The customer's prospect drive the classification of the products, services or development to be benchmarked, the particular kinds of information requisite and the specific corporations or types of corporations that should be built-in the benchmarking study. They also set up the time frame. These are the most important issues which must be contracted with exceptionally well if the venture is to be really victorious. A business process or processes should be selected that based on these factors. Then once the key matters about the presentation of that procedure are recognized, few other key performance gauges…...

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Bibliography

F. John Ray. (2007) 'Benchmarking' viewed on December 29, 2007 at  http://management.about.com/cs/benchmarking/a/Benchmarking.htm 

BERR. 'Best Practice' viewed on December 29, 2007 at http://www.businesslink.gov.uk/bdotg/action/detail-r.l3=1074450170&r.l2=1074428566&r.l1=1074404796&r.s=sc&type=RESOURCES&itemId=1074450434

Value-Based Management. (2007) 'Internal Benchmarking, Competitive Benchmarking, Functional Benchmarking and Generic Benchmarking' viewed on December 29, 2007 at  http://www.valuebasedmanagement.net/methods_benchmarking.html 

Management Community. (2007) 'Internal Benchmarking, Competitive Benchmarking, Functional Benchmarking and Generic Benchmarking' viewed on December 29, 2007 at  http://www.12manage.com/methods_benchmarking.html

Benchmarking
Do you think benchmarking is just another fad or is it useful for all firms? Why or why not? How could benchmark be used in the nursing field? Does it rate as a viable tool for future development?

Benchmarking is a useful concept for organizations as it defines and elaborates the best practices of an organization and makes them superior among its competitors in establishing a leading position (Coers, Gardner, aybourn, & Higgins, 2002). It is important in measuring how a person or an organization is serving in order to achieve its targets and retain improvement, which develop as its competitive advantage. Benchmarking also helps in setting goals for others after comparing their processes and outcomes with the bench markers. Although in some cases, benchmarking does not work well. For benchmarking to work, the process must be similar when taken in comparison. Without having similar attributes, you cannot manage and compare…...

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References

Coers, M., Gardner, C., Raybourn, C., & Higgins, L. (2002). Benchmarking. Chicago: APQC.

Peters, D.A., & McKeon, T. (1998). Transforming Home Care: Quality, Cost, and Data Management. London: Jones & Bartlett Learning.

Benchmarking
Opportunities and Challenges of benchmarking

The first question to be asked is what benchmarking can do for any organization. The process of benchmarking permits the entire organization to identify, share and use the knowledge that exists within the organization as also the best practices prevalent within the organization. The attempt is to concentrate on improving the situation of any business unit and not to just measure the best performances that have been achieved. The method for this is to apply the use of best known methods of solving the problems that are facing the business. The results come from the utilization after determination of the problems and this can come only after a careful study of the problems. On determination it is expected that the best solutions will be implemented. (Defining Benchmarking)

The result will come to the organization in the form of gaining important advantages for the organization in the form…...

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REFERENCES

"Benchmarking Code of Conduct" Retrieved from   paf_dm=full& pageselect=detail& docid=119399& topics=%20Performance%20Improvement%20Approaches& process=%20Manage%20Improvement%20and%20 Accessed 31 August, 2005http://www.apqc.org/portal/apqc/ksn-paf_gear_id=contentgearhome& ;

"Benchmarking: The trend line" Retrieved from   Accessed 31 August, 2005http://www.cio.com/archive/060196/uneasy_4.html 

'Defining Benchmarking" Retrieved from

Benchmarking: Problem-Solving Benchmarking is used by a wide variety of industries. At its heart lies the principle that it is necessary to have some agreed-upon standard or benchmark, to ensure that the organization is fulfilling its function and delivering a performance of high quality. Simply trying to be better without having data-based goals is not useful. As noted by Iacobucci & Nordhielm (2000) in their article for the Harvard Business Review, however, there are many ways to engage in benchmarking and for service-based industries, taking into consideration customer input is critical. For example, one method of benchmarking in the hotel industry is to solicit information about every step of the customer’s buying experience and perceptions of value. By setting benchmarks for each and every value delivery point, the organization can engage in more meaningful goal-setting (Iacobucci & Nordhielm 2000).
Setting goals is not enough. They must be the right types of goals.…...

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References

Ettorchi-Tardy, A., Levif, M., & Michel, P. (2012). Benchmarking: A method for continuous quality improvement in health. Healthcare Policy, 7(4), e101–e119. Retrieved from:

Iacobucci, D. & Nordhielm, C. (2000). Creative benchmarking. The Harvard Business Review. Retrieved from: https://hbr.org/2000/11/creative-benchmarking

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3359088/

Using a detailed process of benchmarking -- which included defining what exactly to benchmark, identifying performance gaps and improvements, creating action plans for improvements, and incorporating the plans into practice -- they achieved BV and the Investors in People Award in 1999, along with "excellent quality service." Court Services continues to use benchmarking processes.
The Inland evenue Accounts Office -- the second case study -- is an accounting office responsible for tax and National Insurance contributions in six UK regions. The Office has benchmarked every two years since 1994, using internal and external indicators to illuminate opportunities for improvement, analyze data, benchmark against "best in class," and initiate improvement programs, implementation and practice. In 1999, customer satisfaction of the Office rated 7.8 out of 10; in 2000, it won the UK Business Excellence and European Quality Award; and it's won the Charter Mark twice.

The third case study regards Warwickshire Ambulance…...

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References

Magd, Hesham, & Curry, Adrienne. (2003). Benchmarking: Achieving Best Value in Public-

Sector Organizations. Benchmarking,10(3), 261-286.

Benchmarking and Corporate Pay Structure
A companies pay structure is the method a company uses to administer a "pay philosophy" (Ojimba, 6). Pay structure may be determined by a number of distinct factors including benchmarking. Benchmarking tells a company how many jobs need to be compensated for and the total amount of money needed to compensate these jobs (Ojimba, 7). It enables companies to match internal jobs with those of competitors, gain insight into their industry and helps link jobs to content and not just titles (Ojimba, 7). Benchmarking puts value in a job instead of value in a particular person. Benchmarking is nothing more than a process allowing a company to make pay comparisons for a job typically to jobs outside the organization in question but sometimes within the organization itself. This process helps establish a hierarchy of jobs that validates the worth of jobs within a company. Pay structure…...

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References:

Ojimba, E. "Pay philosophies." 26, Sept. 2005:

Benchmarking and Theory of Constraints (TOC)
Benchmarking includes a lengthy history going back to the earlier era of evolution, as assessment has long been the heart and soul of winning. Or being able to respond rapidly as well as appropriately has additionally confirmed to be crucial in eliminating hurdles. Ever since then benchmarking has developed, however, it has been nonetheless a fundamental element of our daily lives. Put it simply, benchmarking has been a task that lets you know your situation or position by evaluating you with other individuals. The reason behind comparing has been to comprehend where you stand these days and just what may be some aspects you are able to enhance and boost.

Theory of Constraint (TOC) has been a mixture of philosophy, ideas, principles, and also tools developed to maximize the overall performance of any process by determining, controlling as well as breaking the most prohibitive restricting element…...

Wynn-Williams holds that benchmarking should maintain a "central role" within the public sector; it should be modified toward increased attention on what actually needs to be benchmarked, comparing internal units within the organization, displaying best practice, and being of a generic nature. In a situation of no competition, a public organization can benchmark against its mission statement (which reflects the expectations of those to whom the organization is held accountable) and against its history (comparing performance from one quarter to the current quarter).
Wynn-Williams uses PHAMAC to suggest how benchmarking could be used for performance assessment and accountability in a public sector organization. PHAMAC's two main goals are to promote public health and achieve the lowest-cost pharmaceuticals for recipients of their services. In other words, efficiency (maximizing output for given input) is constantly balanced with effectiveness (health outcomes of recipients). Benchmarking could be used for this organization by relating each…...

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References

Wynn-Williams, K.L.H. (2005). Performance assessment and benchmarking in the public sector.

Benchmarking, 12(5), 482-492.

This is also one of the most significant weaknesses of benchmarking in legal services: so many factors directly responsible for the success or failure of case outcomes is beyond the ability of the firm to overcome through a positive result. On the other hand, it also gives rise to one of the most significant measures of organizational success. Since clients whose cases can be resolved in their favor or to their satisfaction are naturally inclined to continue their association with the firm, a substantial part of law firm success is a measure of the organization's ability to retain clients whose desired objectives the firm was incapable of achieving.

Application to U.S. Air Force Foreign Legal Services Offices

Whereas legal services performed on behalf of active service members by the U.S. Air Force are virtually identical to those services rendered to clients by civilian law firms, there are significant differences; some of those…...

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Reference

Russell-Whalling E. (2008). 50 Management Ideas You Really Need to Know. London:

Quercus

We first view Figure 1 starting off at an institutional setting. This is, of course, part of the institutional benchmarking theory, as indicated by the dashed line surrounding the text "Institutional Setting." From the institutional setting and via the institutional benchmarking theory we arrive at our need to preserve support from the stakeholders involved with the organization, which moves us to the econmic benchmarking theory. The economic theory of public sector benchmarking looks at the question "Can benchmarking be viewed as a substitute for market forces?" (p. 338). Because, as the authors point out, the mere existence of market forces implies benchmarkers in and of themselves -- consumers determine quality and performance of organizations by either selecting or not selecting what these organizations offer. When consumers select an organization's product, the organization in question is given implicit positive feedback and is compelled to progress along the lines it already has…...

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References

Bowerman, M. And A. Ball. (2000). "Great Expectations: Benchmarking for Best Value." Public

Money and Management, 20, (2), 21 -- 26.

Bruder, K.A. And E.M. Gray. (1994). "Public Sector Benchmarking: A Practical Approach."

Public Management, 76, (9), 9 -- 14.

enchmarks in Government 1901-1981
Order ID: enchmarks in the Rise of ig Gov. 1901 -- 1981

enchmarks in the Rise of ig Government

The United States of American 1901 -- 1981

The purpose of this paper is to identify major benchmarks in the history of the United States between the years 1901 to 1982 that gave the government more power and made the government a larger machine that it was already.

Since the original conception of a democratic government in the United States and the original governing documents of the Constitution and The ill of Rights there have been many changes, modifications and about face turns by the government in the United States. During the years spanning 1901 to 1981 legislation was enacted that gave to the government more power than was originally conceived and the government steadily grew larger and loomed darker casting its shadow across the entire spectrum of the elements within the…...

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Bibliography:

Hardison, Bob (1999) Who Is Running America? The Bankruptcy of America, the Corporate United States, and the New World Order [Online] at: .barefoot sworld.net/usfraud.htmlhttp://www

From Revolution to Reconstruction: An Outline of American Government [Online] at: http://odur.let.rug.nl/~usa/GOV/ch6_p2.htm

The gym staff (orientation guides, trainers, class instructors) treat the employees who use the gym as customers, but since both the gym staff and the employees are ultimately employed by Sony Pictures, the gym users are internal customers.
External customers are the end-users, whose money spent on the company's product or service keeps the company in the black and pays for the employees' salaries. This is the important distinction between the two types of customers. The end-user keeps the company afloat, while the internal customers are a drain on the system. However, both are a necessary element of the corporate machine. Using the Sony Pictures example, there are two levels of external customers. For a theatrical release film that Sony distributes itself to the theaters, the first level of external customers is the theater itself who pays for the right to show the film in its movie theater. The ultimate…...

Purpose and Overview
Nurse consultation involves the application of change management principles and visionary leadership to the improvement of healthcare organizations. Guided by evidence-based practice and ethical principles of the healthcare profession, nurse consultation is a process involving multilateral communications, quantitative assessments, goal setting, and strategic change management. Advance practice nurses can collaborate with nurse leaders to identify problems, analyze those problems and their root causes, and identify meaningful and feasible methods of achieving desired changes and measurable outcomes.
The purpose of this consultation is to work with nurse leaders, administrators, and executives to help the local healthcare organization better meet their goals and improve patient satisfaction. Nurse consultation requires the use of multiple, rigorous empirical methods. The data collection processed used in this case include both qualitative methods like interviews and focus groups, as well as quantitative data gathered from HCAHPS scores, patient metrics, and patient surveys. Although the current consultation…...

.....competitive business environment, benchmarking is an essential step in staying ahead of the competition while also addressing internal weaknesses and threats. Business benchmarking processes were first formalized by the Xerox Corporation in 1979 (Kelessidis, 2000). Formalized benchmarking involves picking specific performance measures or factors, analyzing competitors, comparing one's own performance on those measures with competitors, and making adjustments accordingly. However, informal benchmarking has long been a part of business operations because of the natural need for business owners to take stock of what competitors might be doing better. Some of the key purposes of benchmarking from a business perspective include generating ideas for improving processes, identifying new methods of reducing costs or increasing profits, and techniques for strengthening customer loyalty and satisfaction (Reh, 2017).
Benchmarking can be used by any business in any sector, and on any performance outcome. In a workplace environment or at a university, benchmarking involves first paying…...

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Comprehensive Company Analysis: A Deep Dive into Corporate Performance

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Literature Review

Marketing is a crucial aspect of any business, as it involves identifying and satisfying the needs and wants of customers. The essence of marketing lies in creating value for customers through various strategies and techniques. In this literature review, we will explore different perspectives on the essence of marketing and its importance in today's competitive business environment.

According to Kotler and Armstrong (2016), marketing is a process that involves understanding the marketplace and customer needs, designing customer-driven strategies, and delivering superior value to customers. The authors emphasize the importance of creating value for customers and building....

Factors Contributing to Third-Place Finish in Athletic Competition

Despite meticulous preparation and unwavering determination, your team ultimately finished third in the athletic competition. While this outcome may have been disappointing, it is crucial to delve into the underlying factors that hindered your performance and prevented a higher ranking. By objectively assessing these factors, you can identify areas for improvement and maximize your team's potential in future competitions.

1. Technical Deficiencies and Skill Limitations:

Technical proficiency is the cornerstone of athletic success. During the competition, your team may have encountered technical flaws that compromised their execution and resulted in suboptimal performances. These could range....