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Operations
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Operations management sits at the heart of how businesses plan, execute, and control the processes that deliver goods and services. It appears across a wide range of business courses, including strategic management, supply chain management, project management, and organizational behavior. The field is academically rich because it connects abstract strategy to concrete, measurable outcomes — cost control, process efficiency, quality standards, and organizational alignment all fall within its scope. Students are drawn to operations as a subject because nearly every business decision, from resource allocation to global expansion, has an operational dimension that determines whether a strategy succeeds or fails in practice.

The papers collected here reflect a broad range of analytical approaches. Some take a case-study format, examining specific companies such as Gillette, PepsiCo, Lincoln Electric, and UPS to evaluate global strategy, supply chain management, and cost allocation decisions. Others apply organizational frameworks like Weisbord's Six-Box Model to assess how structure and process interact within a company. Business planning appears as well, alongside discussion-based analyses of incentive systems, quality management, and network support technologies. This variety shows that operations can be studied through financial, strategic, behavioral, and technological lenses depending on the course context.

A strong essay on operations grounds its thesis in a specific process, decision, or organizational challenge rather than describing operations in general terms. Evidence drawn from company performance, cost structures, supply chain outcomes, or strategic results tends to carry the most analytical weight. The most common pitfall is treating operations as a list of activities rather than an interconnected system — the strongest essays show how individual operational choices affect overall organizational performance.

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Essay Doctorate
Principle Marketing
Based on the successful merger of Orange and T-Mobile, the company is one of the world's largest mobile operators and the second leading operator throughout Western Europe. The company has over 30M subscribers worldwide, with 10M on the more profitable and long-term post-paid plans and leads Europe with over 1.5M users subscribing to the GSM 3G speed class of performance (Orange Investor Relations, 2012). As of January, 2012 the company and its subsidiaries operate in 25 nations worldwide and has an aggregator market share of 40.4% and one of the highest consistent Average Revenue Per User (ARPU) levels of 31.6, netting an average minutes per user or subscriber of 190 minutes (Orange Investor Relations, 2012). Despite these impressive statistics however, Orange is suffering for a very high level of customer churn in its core markets, is challenged with how to ramp up into the smart phone market globally (which could revolutionize their business if they succeed at it), and continual lean process improvements over time (Andlauer, Pouillot, 2011) (Orange Investor Relations, 2012). The continual consolidation of the European and global telecommunications provider industry as evidenced by rapid price declines (Benzoni, Deffains, Nguyen, Saleese, 2011) and the nationalization of telecommunications services by governments is increasing the intensity of competition (Clifton, Comín, Díaz-Fuentes, 2011). Amidst all of these challenges the potential of 3G networks and their high ARPU levels offer considerable upside revenue potential for the company going forward (Orange Investor Relations, 2012). Smartphone integration will be integral to this effort however. The intent of this strategic marketing plan is to provide an audit of the company today, an assessment of their macroenvironment, market analysis, competitive overviews, market shares of competitors, profitability analysis and SWOT analysis of the company, The core strategy of the company will also be assessed. Marketing mix decisions and control points will also be provided as part of the analysis.
Paper Doctorate
Political climate and business environment challenges at Footwear International in Bangladesh
A multinational shoe manufacturing company has been accused of deliberately designing a shoe with an insole that is offensive to Muslims. Footwear International consists of a number of companies that are semi-autonomous with regard to operations, and are governed by boards of directors that include local business community members. The Footwear International company in Bangladesh experienced severe criticism from local activist student groups who interpreted the design of an insole to include the name of Allah. Further, the students charged the manufacturing company of being owned and financed by Jews, and somehow linked the entire episode to Salman Rushdie. The designer of the shoe—a devout Bengali Muslim who does not speak or read Arabic—declared that the pattern integrated into the insole design was inspired by Chinese temple bells that she purchased. Further, the insole design had been considered and approved for inclusion in the manufacturing by the designer's supervisor.
Essay Doctorate
Elasticity of Demand Elasticities in Government Elasticity
This paper explores the concept of elasticity of demand and its importance to businesses and governments.This is carried out via a systematic analysis of relevant literature and theory with specific examples being mentioned for the cases.The knowledge of the elasticities of demand are noted to be important to businesses for the setting of optimum policies for profit maximization and to the government for the setting of appropriate tax rates as well as the prediction of market performance.
Paper Doctorate
Export Business Plan for Moldovan Cellular Phones
The plan has been written in order to guide our mobile phone export business. Cell phones in Moldova are rapidly overtaking land phones as many cellular phones now provide Internet access and cell phone computers. SMS, MMS and broadband are becoming standard features on cell phones. Nonetheless, mobile phones are expensive in Moldova and not everyone can afford them. Furthermore, although Moldova has made great lines in improving their technology in the telecommunications area, there is still line for improvement. Cellphones need to be upgrade to a 4G level. At the moment they are ranked at 2G and 3G. Moldovan Cellular Phones can find their niche by exporting refurbished cheap mobile phones to Moldova, introducing cheap policies and incentives, and providing Moldavians with quality mobile phones at competitive prices. The potential for success is huge.
Paper Undergraduate
Toyota SWOT Analysis Organizational Analysis
Toyota Motor Corporation is one of the largest and most diversified auto manufacturers globally today, with supply chains and production systems that span across over 70 nations with sourcing, procurement and quality management systems unified to their manufacturing centers. The high level of complexity inherent in these operations have made it essential for Toyota to create one of the most advanced supply chain management systems globally, the Toyota Production System (TPS) (Dyer, Nobeoka, 2000). This system is the galvanizing force of their entire operations and is so complete in its coverage of supply chain operations, it takes approximately one year to get suppliers up to speed and to the point of meeting quality standards on it (Toyota Investor Relations, 2012). The TPS is a foundational element of the mission and mission of Toyota as well. As is stated in the company's annual reports and on the investor relations area of their website their mission is "To attract and attain customers with high-valued products and services and the most satisfying ownership experience worldwide and in key markets including America " (Toyota Investor Relations, 2012),. To attain these high levels of customer satisfaction, all aspects of the Toyota business model must be synchronized to deliver the greatest levels of reliability possible at the lowest costs. The vision statement of Toyota as also defined in their financial statements is "To be the most successful and respected car company worldwide and in key markets including America" (Toyota Investor Relations, 2012). Despite the recalls that occurred in the 2010 and 2011 timeframe, Toyota continues to reinvest in and continually look for how they can best improve worldwide Total Quality Management (TQM) performance, taking into account House of Quality, Lean Six Sigma and quality functional management initiatives, all aimed at increasing the reliability of their vehicles by driving up the quality levels of suppliers (Takahashi, 2010). Toyota launched an extensive internal audit of their own to determine the factors surrounding the recalls and learned that specific factories had taken shortcuts and at one point had not performed supplier audits of incoming components in well over two months (Minhyung, 2010). Internally Toyota had lost sight of its core values of product quality within the plants that had been the catalyst of the faulty products being produced that led to the globally embarrassing vehicle recalls (Johar, Birk, Einwiller, 2010). Toyota is a very resilient, very analytically-driven culture and took the lapse in quality as a major challenge to improve. This became the catalyst of a renewed emphasis on quality and an even more stringent level of supplier quality management processes, procedures and systems (Toyota Investor Relations, 2012). The intent of this analysis is to evaluate the strengths, weaknesses, opportunities and threats of Toyota Motor Company. The strengths and weaknesses will be analyzed from the internal environmental perspective, and the opportunities and threats from the external environment standpoint. Of the most potentially debilitating factors the company is facing today, product recalls and product quality could have a very detrimental effect on the value of the brand over time, a factor Toyota mentions in their quarterly filings with the United States Securities and Exchange Commission (SEC) (Toyota Investor Relations, 2012). As Toyota is a very analytically-driven organization that has a strong engineering emphasis, their filings with the SEC also indicate their greatest potential growth is ahead of them with their intensive spending on research and development (R&D) in hybrid and hydrogen vehicles (Toyota Investor Relations, 2012). Presented below is an analysis of the strengths and weaknesses of Toyota followed by an assessment of their opportunities and threats.
Paper Undergraduate
Electronic Medical Records in Healthcare
Electronic medical records have various advantages in healthcare systems. This is a case study on the implementation of an electronic medical records system designed by Epic systems. It focuses on the driver of implementation, players and stakeholders involved in the implementation, challenges faced and how they can be resolved and the key factors for success of implementation.
Paper Undergraduate
MCDONALD'S CASE ANALYSIS REPORT Case
This is a case analysis report for McDonald's. It gives a brief introduction and background information on McDonald's then the case analysis which represents the problems identified within the organization and gives recommendations to these identified problems. It is a descriptive case analysis since it gives a description of the problems facing McDonald's and possible recommendations.
Paper Undergraduate
Short term absence in organizational contexts
This paper contains an assessment of a hypothetical case at a transport company wherein short term absences have been increasing for a twelve month period. A literature review is provided as background for the problem and a brief research design is suggested for identifying the specific problems at the company.
Paper Undergraduate
Federal Emergency Management Agency and Department of Homeland Security
The issue that will be addressed in this thesis is whether the Federal Emergency Management Agency (FEMA) should remain a part of the Department of Homeland Security (DHS). Buried among the legislation passed in the…
Paper Undergraduate
Importance of the Alcan Case
Alcan's continued revenue growth is the result of the combined success of increasing sales in four main business units, in addition to growth through acquisition. The cumulative effects of these two factors have served to create a profitable business and one where a highly decentralized organizational structure dominates (Chang, Wang, 2011). The catalyst of the organization becoming so decentralized is the continued revenue gains made across four businesses, each competing in market areas that face heavy pricing and commodity-like market conditions. Despite the heavily process-centric based approaches the industry takes to supply chain management, production and distribution, Alcan has been also able to profitably grow sales in the more mature markets they compete in. The senior management and IT departments credit the highly decentralized nature of the enterprise-wide systems that run the company. During the time period of the case, Alcan generated $23.6B in sales in 2006, and has 68,000 employees throughout its global operations that span 61 countries. The four major groups include Primary Metal, Engineered Products, Packaging and Bauxite & Alumina. Each of these business groups have their own Enterprise Resource Planning (ERP) system and IT infrastructure. They each also have their own maintenance contracts with enterprise software vendors including SAP who the company pays approximately $100M a year in maintenance fees to. There are also the costs of operating over 400 different pricing systems, many of which duplicate functions across divisions as well. The new CIO of the company, Robert Ouellette, enters into a challenging situation and one that will require a completely different IT and organizational structure to succeed. Organizational Environment The Alcan organizational environment is highly decentralized to the point of there being four separate companies in the same corporation, each with its own entire value chain and supporting functions. As with the value chain concept, each of the four divisions has created its own main and supporting functions, and no two business units or divisions are the same. From the initial supply chain management and supplier quality management processes and systems to the supplier qualification, new product development, production and fulfillment including logistics, each business unit is significantly different than the other. When information systems and processes become unique to a given organizational business unit or division, the information and intelligence shared redefines the identity and over time, the core competencies of a business unit (Boh, Yellin, 2007). This is exactly what's happening in the four business units of Alcan during the time period of the case study. The Primary Metal, Engineered Products, Packaging and Bauxite & Alumina have in effect become their own companies, each with its own ERP, Manufacturing Execution System (MES), Supply Chain Management (SCM) and myriad of pricing and distribution systems. The case states that there are over 400 different pricing systems in place across the four business units or divisions. CIO Robert Ouellette and other senior executives see the potential for consolidating all systems together and creating a centralized IT architecture. Creating a highly centralized IT architecture and framework would require the fundamental structure of the company to change significantly. It would also require an entirely new IT architecture, followed by redefinition of processes, systems and procedures throughout the company. As the information platforms or technologies of a business define not only the performance of divisions but the structure and performance of business models over time, Robert Ouellette and his staff must think strategically as to how they will modify the overall organizational structure.