This paper presents three training handouts designed for a management team addressing key organizational development topics. The first handout outlines approaches to creative problem solving, including brainstorming, the cubing technique, and perspective-shifting exercises. The second examines strategies for motivating employees during organizational change, using Lewin's unfreeze-change-freeze model as a framework. The third explores the role of leadership in fostering an innovative organizational culture, with examples from companies such as Google and Zappos. Together, the handouts offer practical, evidence-informed guidance for managers seeking to build creative, change-ready teams.
One of the most vitally important obstacles to overcome in order to engage in truly creative problem solving is the need to break the fear barrier. In a group setting, people are often fearful of transgressing group norms of acceptable behavior, which can severely inhibit creative problem solving. That is why brainstorming can be such an important icebreaker when generating new ideas about a particular issue. The group writes down all possible solutions to a problem — no matter how unconventional — and then reviews them and selects one or two. The absence of anticipated judgment is intended to be freeing.
Brainstorming can be free-flowing, or it can make use of slightly more directive techniques if members of the group are initially reluctant. For example, through the technique of "cubing," members are asked to consider the topic "from six different directions… [to] take a sheet of paper, consider your topic, and respond to these six commands" (The Writing Center, 2010):
In addition to stating ideas aloud, other creative problem-solving techniques include imaginative icebreaking exercises designed to generate a creative atmosphere without immediately relating to the problem at hand. For example, a group might tell a story in which every person contributes one or two sentences aloud and then passes responsibility to the person sitting beside them. Even going outside for a walk to shift the group's perspective can be useful and stimulating to idea production. Alternatively, the group can engage in perspective-shifting exercises such as "imagine if" — for instance, imagining how someone from a different historical era might approach the same problem.
"Lewin's model applied to change-resistant employees"
"Leaders fostering creativity through culture and mentorship"
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