Leadership
Recently, your project exceeded its estimate and the customer insisted that you and your organization absorb the extra costs. Is this fair?
It depends on the way your contract was written, but probably the customer is correct. Common sense would dictate that if you want to keep your customer as a customer you would not go out of your way to make him or her unhappy by charging for overrun. However, eating the cost yourself for fear of being sued is like doing the right thing for the wrong reason. The best way to handle this is to handle it ahead of time -- through the contract. The contract should stipulate who pays in the event of exceeding costs laid out in the projection -- and if it looks like the projection is too low, there should be a request for a contract amendment if such a clause is not stipulated initially. Contracts are the best way to navigate tricky waters like these, because money can quickly become a thorn in relationships. Therefore it is essential to have the details hammered out ahead of time.
As Anderson (2015) points out, "if it's not written into the contract, without an 'approved' change request for more money, you as the provider are going to be stuck doing the extra work to get the 'promised' job done, with no...
P&G Case Facts A strategy is needed for P&G management to continue to compete in the market for one of against competitors. P & G. has a long history of success however there had been little change in their product lineup from the mid 1980s. This allowed competitors who listen to the voice of the customer to move ahead of P&G in the market. Competing companies have taken away market share from
Outsourcing Case Study: Saving Money at the Magazine through Process and Supplier Selection Every business must contend with the decision of how many of its necessary processes and the products and materials utilized in these processes will be internally sourced and accomplished, and which processes and procurements will be outsourced to other companies (Monczka et al. 2008; Trent 2007). This magazine operation is no different, and with the sudden reduction
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Construction Cases Thousand Oaks vs. Amelco Electric Broward County Vs. Great American Insurance Great Monument Vs. Pinellas County Pasco County School Board vs. Norwood Co Cho Dae Presbyterian Church vs. Norwood County Zoning Board Lafayette Realty vs. City of Hawthorne City of Hackesack vs. Bergen County Construction Cases City of Thousand Oaks vs. Amelco Electric Amelco Electric was awarded a contract by the city of Thousand Oaks' to construct the electric portion of the Civic Arts Plaza project. The contract
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The more planning that is done in the beginning the less re work there will be to do later. 4. The author focuses on the importance of being "close to the customer." What is meant by this phrase and how is it accomplished? The customer is in the end the one person that a company must try and keep happy. Without customers there is no need for a product to be
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