¶ … Hospitality Consumer
What Does the Modern Hospitality Consumer Want?
Technological advances over the past decade have had a big impact on business in the hospitality industry. A more global economy and the increasing prominence of the Internet as a business tool have fueled the trend towards commoditisation in virtually every industry. This had led to a decline in prices in many goods and services, with a similar decline in profit margins. The modern hospitality consumer has rebelled against this trend by increasingly demanding an experience as a fundamental part of the transaction.
In many industries, the rise to prominence of information technology has facilitated this trend toward commodisation. This refers to an increasing similarity in goods provided that are selected by the consumer based on value for money. "Differentiation disappears, margins fall through the floor, and customers buy solely on the basis of price, price, price." (Pine & Gilmore, 1999). Interestingly, in the hospitality industry, this same technology is used to increase the differentiation for the consumer.
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Status in Hospitality How Class and Status are Reflected in the Modern Hospitality Industry Issues of class and status are reflected in the modern hospitality industry as this consumer-driven marketplace seeks to respond more effectively to the demands of a diverse public. Class may be defined as one's "social class [or] socio-economic class -- people having the same social or economic status." (http://www.cogsci.princeton.edu/cgi-bin/webwn?stage=1& word=class). When class is considered together with income,
hospitality consumption. The relationship between design and modern hospitality What is the nature of (post) modern design? What is design's relationship to the modern hospitality industry? Increasingly, the modern hospitality industry is becoming affected by, and more consciously aware of the postmodern stress upon the profound relationship that exists between the purveyor, the consumer, and the overall environment and ambiance created by a particular design of any establishment. In other words, eating
For instance, approximately 33 per cent of Thailand's water sources are categorized as having poor quality and the phenomenon is considered a serious environment problem. Moreover, Thailand is ranked among the last Asian countries based on amounts of fresh water available per capita (WWF, 2010). In this context, the Thai government and the Thai people have commenced to pay more attention to the effect of the environmental problems, as well
Sexuality in the Hospitality Industry The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year. This is around 10% of Britain's total consumer expenditure each year. In addition,
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available
Hospitality Management. Aspects of external customers on the night club business. The nightclub industry is a highly competitive and consumer driven market that focuses on client centric services such as top shelf alcohol and VIP lounge private entertainment. Consumers of the night club vary as much as the type of night club venue varies. Some night clubs offer a VIP lounge while others do not. In fact, the majority of night
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