Verified Document

Technical Support Dell And The Failed Hard Essay

Technical Support Dell and the Failed Hard Drive in a New Laptop

During the December, 2010 sales at BestBuy, the deals on the Dell laptops were just too good to pass up. I bought one on impulse, reasoning my laptop running Windows 3.1 was a dinosaur and would not be able to keep up with the applications I was going to need to run doing this semester. For the first two weeks, the system ran perfectly, and then on the eleventh day, it died. Just quit working, the hard drive had crashed, right after I had loaded all my application on it. Incredulous, I had to pull myself from continually rebooting it until the realization set in": it was completely dead.

Analysis of Technical Support

Having saved the materials from the package, I immediately went online on my parents' laptop and typed in my serial number, reporting the system broken. Dell had done an excellent job of ensuring there were multiple channels for getting support, which was a welcome change from previous manufacturers who only had telephone...

An e-mail immediately arrived back (auto-generated) giving me a tracking number and also specifics of how to troubleshoot the system more. The e-mail gave a series of instructions of how to troubleshoot the system more, and I dutifully completed each step. Still, nothing was working.
Next, the online guided technical support Wizard looked as if it would help decipher the codes that were coming back from the testing I was doing. The use of guided technical support applications is based on the logic used in the Myers-Briggs types of personality tests and guides customers through a series of options for troubleshooting their problems (Mies, 2009). Based on the code received from the tests it was clear my laptop had a blink disk drive.

As a final check, I called technical support from Dell. It took about three to five tries to get through to the technicians. An Indian young man answered the call and took me through a series of questions on the system I had. After we found out it was…

Sources used in this document:
References

Fox, S.. (2009, September). Tech Support by Forum, Phone, and Replicant. PC World, 27(9), 5.

Mies, G.. (2009, January). ON YOUR SIDE. PC World, 27(1), 34.

Erik Rhey. (2007, August). Q & A Secrets of the Call Center Guy; Abby David, a technical support expert at Dell's call center in Hyderabad, India, discusses the ins and outs of helping Americans fix their computers. PC Magazine, 26(15), 20.
Cite this Document:
Copy Bibliography Citation

Related Documents

Promising Phenomenon That Lends Itself
Words: 26560 Length: 96 Document Type: Dissertation

66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications

Apple Computer About the Company
Words: 5626 Length: 12 Document Type: Term Paper

The first of these was co-designed with Sony, and established the modern layout for laptop computers that has remained popular ever since. In 1994, Apple revamped its Macintosh line with the introduction of the Power Macintosh, which was based on the PowerPC line of processors developed by IBM, Motorola and Apple. Apple's operating system software was adjusted so that most software written for the older processors could run in emulation

How Carly Fiorina Influenced an Organization
Words: 2952 Length: 10 Document Type: Essay

Carly Fiorina and Followership How Carly Fiorina Influenced an Organization Prior to joining the giant company, HP, Carly Fiorina had served in AT&T and Lucent Technologies, in the senior leadership ranks for around two decades. She successfully led to the growth of AT&T and led the execution of Lucent Technologies from its spinoff from AT&T. In so doing, she managed to find favor from the HP's board of directors, and given a

E-Manufacturing - A New Link
Words: 22785 Length: 60 Document Type: Term Paper

Ayers (2000, p. 4) describes a supply chain as "Life cycle processes supporting physical, information, financial, and knowledge flows for moving products and services from suppliers to end-users." A supply chain can be short, as in the case of a cottage industry, or quite long and complex as in the manufacture, distribution, and sales of automobiles. In fact, the automobile supply chain has its origin in the mining of the

Workplace Briefly Describe Your Current
Words: 2012 Length: 5 Document Type: Essay

The main feature of my viewpoint concerning the importance of being an IT manager that has been changed following the readings and interactions with others has been just how essential the IT manager position is to the success of companies of all types and sizes. An army may move on its stomach, but it is reasonable to suggest that many companies today move on their information technology resources. In

Behavioral Finance Human Interaction a Study of the Decision-Making...
Words: 22258 Length: 81 Document Type: Term Paper

Behavioral Finance and Human Interaction a Study of the Decision-Making Processes Impacting Financial Markets Understanding the Stock Market Contrasting Financial Theories Flaws of the Efficient Market Hypothesis Financial Bubbles and Chaos The stock market's dominant theory, the efficient market hypothesis (EMH) has been greatly criticized recently for its failure to account for human errors, heuristic bias, use of misinformation, psychological tendencies, in determining future expected performance and obtainable profits. Existing evidence indicates that past confidence in the

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now