Healthcare System Survey Data
Healthcare System's Survey Data
This report uses the HCAHPS "(Hospital Consumer Assessment of Healthcare Providers and Systems)" scores (Medicare Gov, 2014 p1) to develop the strategic plan for the University of Alabama Hospital. The objective of analyzing the HCAHPS scores of the organization is to enhance an improvement for the hospital. The essence of the NCAHPS is to use the scores of the organization and compare them with hospitals that enroll for the Medicare. The results allow consumer to make objective and fair comparison about the hospital, and evaluate importance care received compared to the national or state standard.
Objective of this document is to use the HCAHPS scores of the University of Alabama Hospital to make the strategy plan and improve the entire organization. The outcomes of the document is to assist the hospital board to make a detailed strategic plan for the organization in order to incorporate quality improvement, care delivery model, share accountability, technology and financial stability. The document also presents the timeline to complete the proposal.
A. Analysis of the HCAHPS score of the University of Alabama Hospital
The study uses the HCAHPS scores of the "Inpatient Psychiatric Facility Quality Reporting Program Facility" (Medicare Gov, 2014 p1) to analyze the University of Alabama Hospital. The Appendix 1 provides the HCAHPS scores for the University of Alabama Hospital. "The inpatient Psychiatric facility program" (Medicare Gov, 2014 p1) allows consumer to compare the quality of the hospital with other hospitals dealing with inpatient psychiatric services. (Medicare Gov, 2014 p1) The paper uses the following variables to evaluate the quality of the facility of the hospital:
HBIPS 2, - "Hours of physical restraint use"
HBIPS 3-" Hours of seclusion use"
HBIPS 6 -- "Post discharge continuing care plan" and HBIPS 7-"Post discharge continuing care plan transmitted to next level of care provider upon discharge." (Medicare Gov, 2014 p1).
B1.Comparing University of Alabama Hospital Score to the State average and National average
The paper collects the HCAHPS scores of the University of Alabama Hospital between 01 October 2012 and 31 March 2013. Comparative analysis of the University of Alabama hospital to the national average and state average on the quality of facility for the Inpatient Psychiatric unit reveals that the University of Alabama hospital performs below national average and state average with reference to HBIPS-2. For example, the number of hours that the hospital use in the physical retrain of inpatient (HBIPS-2) is 1.75-hour, while the state average is 0.54 and the national average is 0.39.
Moreover, the total number of hours that the hospital holds all psychiatric inpatients in seclusion (HBIPS 3) is below the state average. The hospital scores 0.28-hour, while the state average hour is 0.11-hour. However, University of Alabama hospital performance on HBIPS-3 is better that national average that scores 0.35. The paper also evaluates the hospital based on the post continuing care plan after patients have been discharged (HBIPS 6) from the hospital. The results reveal that the hospital performs below the state average and national average. While the University of Alabama Hospital scored 28.56, the score for the state average is 80.22 and the national average is 73.52.
The University of Alabama Hospital scores zero for the "Post discharge continuing care plan transmitted to next level of care provider upon discharge." (HBIPS 7) ." (Medicare Gov, 2014 p1). While the score for the state average is 73.98 and the score of the national level is 62.74.
2. Comparing University of Alabama Hospital Scores to Trinity Medical Center and St. Vincent's East Care
The paper compares the score of the University of Alabama Hospital with the Trinity Medical Center in Alabama. The results reveal that the University of Alabama Hospital performs better than the Trinity Medical Center for the (HBIPS-2) because the Trinity Medical Center scores 3.85 hours on the number of hours that the hospital use in maintaining physical retrain of patient while the University of Alabama score 1.75-hour.
The total number of hours that the Trinity Medical Center holds all psychiatric inpatients in seclusion (HBIPS 3) is 0-hour, which is better than the University of Alabama Hospital score of 0.28-hour
Moreover, the Trinity Medical Center performs better than the University of Alabama Hospital on the post continuing care plan after patients have been discharged. (HBIPS 6) because the hospital scores 100 compared to the University of Alabama Hospital that scores 28.56.
On the other hand, St. Vincent's East Care in Alabama performs better than the University Of Alabama Hospital in HBIPS-2 because its score is 0.03 hours compared to the University of Alabama that scores 1.75-hour. In HBIPS 3 (hour of seclusion), the St. Vincent's East Care scores 0.2 hours compared to the University of Alabama that scores 0.28-hour. In HBIPS 6 ("Post discharge continuing care plan"), the St. Vincent's East Care scores 88.64 while the University of Alabama that scores 28.56.
3. Comparing the survey response rates to the Sparks Regional Medical Center and Baptist Medical Center
The survey response of the University of Alabama is very good and above average because virtually all the survey results for the HBIPS 2, HBIPS 3, HBIPS 6 and HBIPS 7 have been recorded and displayed at the NCAHPS website. However, the response rate for the Baptist Medical Center in Alabama is poor because its response scores for the HBIPS 2, HBIPS 3 are not available. Although, the hospital records a response scores for HBIPS 6 because it score 94, overall, the University of Alabama Hospital response rate...
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