¶ … Stoval Home Products case https://secure-research-payment.com/beta/writer/writer_order_detail/index/A2024221
Thank you for using our product and contacting us with your concerns regarding the stain on your white Sportique jacket. At Stovall, we pride ourselves on researching every customer problem and responding accordingly.
While we have every confidence in our product, White-n-Brite Liquid Bleach, the product is not effective if not used in accordance with the directions on our label and on the labels of the products being laundered. In this case, the care instructions for the Sportique jacket indicate "Do not use bleach." I have verified this with the manufacturer SporTTogs. White-n-Brite's label instructs that customers that they should "always check manufacturers' care tags and directions for cleaning instructions." In addition, you pointed out that you used our bleach "in the treated areas around the stains." White-n-Brite's label states, "Do not use White-n-Brite Liquid as a spot remover," thus we can not pay your claim for damage to your jacket.
Nevertheless, we are fully committed to you as a customer and we would like to help you restore your jacket to its prior condition. Our Laundry Products Lab suggests the following procedure:
1) Mix one gallon of cold water, two tablespoons of sodium sulfate (can be purchased at a drugstore or photo supply shop), and half cup of white vinegar.
2) Immerse the entire jacket for twenty minutes. If one batch of the solution is not sufficient, double the batch.
3)...
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