This is true of security and many of the concession workers two. There is a sense that workers enjoy the atmosphere and benefits of working at the stadium. This helps to stimulate an altogether more positive fan experience, where there is a feeling that one is truly treated like a customer rather than an 'event attendee.' For the latter, there can frequently be a feeling that event staff is detached from or disinterested in their expectations. Event Staff at Citizens Bank Park defy this tendency.
The only weakness would be in the demeanor of the wait staff at the stadium's indoor restaurant, Harry the K's. The system for seating and attending to diners appeared poorly structured. As a result, servers seemed bothered, inattentive and rude.
Spectator Interviews:
I had the opportunity to consult several spectators during the course of an event. They had much to add to my positive impression of the stadium. A Caucasian male, identifying himself as 23 in age, came to the game with friends. He told me, "we love to come down here from Jersey whenever we get a chance. It's not that expensive to get General Admission into the stadium so I can come whenever I get a few spare bucks. And this team is awesome so it's worth it."
A 37-year-old African-American mother of two young boys told me, "we are diehard Phillies fans. This place is so friendly to families that I feel great about bringing my boys here. It's like a good old-fashioned night at the ballpark but this stadium is also so modern and beautiful. The flowerbed in the outfield . . . I love it!"
A 47-year-old...
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