Social Work
Safety in Social Work Practice
Social work: Ethics and risks
Risks to confidentiality: Online counseling
Although confidentiality issues can arise in any therapeutic context, in the relatively impersonal format of online counseling, the risks can be more daunting. First of all, there is the risk of the client's email or computer being hacked. Even the client may be relatively careless and not take safeguarding his or her email and password as seriously as he or she would in a real life counseling setting. Before exchanging intimate material with the client the counselor should review privacy expectations and good Internet 'hygiene.'
Online counseling also carries the risk that it might not be taken as seriously by the client in terms of the honesty and commitment demanded of the client. It is presented in a format that mimics that of casual interactions online, such as Facebook or a message board, even though its intentions are meant to be just as serious as face-to-face counseling. Private data, such as the client's substance abuse, may be exchanged between client and counselor. The client should be aware that his or her privacy expectations regarding online counseling are comparable to those in a more traditional setting.
Online counseling: Risks to counselor
There is also the risk that the counselor's personal data could be hacked or the counselor could become a target of Internet violence and harassment. Having a separate email for business-related work as well as limiting access to that account only to clients (and changing the password frequently) is essential. If the counselor's sensitive data online is impinged upon, this could present a physical risk to him or her -- or also risk his or her professional reputation.
If the counselor wishes to conduct...
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