Healthcare: Six Sigma in Healthcare
In a competitive marketplace, success is dictated by one's ability to ensure that their customers are kept satisfied through zero-defect products and services. Six Sigma is a customer-driven management methodology that helps organizations realize this, and consequently, meet the expectations of their customers by reducing process variation. The program was developed by Motorola Inc., but is widely-associated with General Electric, and most firms have adopted it over the years based on the observed success of the latter. Well, the results have been varied -- for some, positive, and for others, not as expected; but why is this so? Tennant (2001) points out that the effective "application of Six Sigma requires an eclectic source of knowledge and skills, as well as a sound understanding of customer-centered process management" (p. xii). Towards this end, this text seeks to give insight into what Six Sigma really is, how it all began, how it could be implemented by healthcare organizations, and how these organizations stand to benefit from such implementation in the wake of rising healthcare costs, and increasing concern about the deteriorating quality of care.
History of Six Sigma
The Six Sigma...
5 million" (Heuvel, J., Does, R. & Verver, J. 2005. PP. 8). A second example, "Mount Carmel Health System, a three-hospital system in Columbus, Ohio reported a financial return of $3.1 million; while a third hospital, Charleston Area Medical Center, a 919-bed three-campus in West Virginia, achieved $841,000 in savings on supply chain management by using Six Sigma" (Heuvel, J., Does, R. & Verver, J. 2005. PP. 3). Cost saving
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