Management Accountant's Role In Total Quality Management
Management accountants have conventionally focused on supporting corporate managers through providing relevant information that is utilized in the business planning process. This relevant information that has historically been provided by management accountants has largely been financial. However, the role of management accountants has changed in the recent past following the introduction of Total Quality Management (TQM). Total Quality Management is a relatively new management philosophy or approach comprising several components including a core emphasis on customer satisfaction and continuous improvement. The other integral components are management using information and empowering individual workers and work teams to promote their proactive contributions. Organizations in the modern corporate world are increasingly using Total Quality Management to help lessen operating costs while enhancing quality and other major performance measures given increased global competition.
The introduction of this concept has transformed management accountants' roles through offering opportunities for them to contribute to the continuous quality improvement efforts of their organization. Actually, Total Quality Management provides management accountants with new, non-conventional means of supporting corporate managers while obtaining new skills that improve their career development. The changes in the role of management accountants...
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