¶ … Hiring Effective Communicators
One of the ways our organization can improve its performance is by hiring more effective communicators. All members of the organization are responsible for communicating, with the most obviously communicative job being that of the dispatcher. Dispatchers are practically defined by their ability to use the dispatch system to communicate between patients/clients and the medics. Their role in the company is critical, but in our organization, the dispatchers are ironically poor communicators.
Whereas medics are primarily concerned with effective delivery of patient care, the dispatchers are concerned with filling requests. Therefore, it is possible that the dispatchers are under pressure from the senior management. In that case, it is important to have dispatchers that are willing to speak out and to be honest with senior management about working more closely with medics. It is also important to hire medics that are good communicators. Medics need to communicate effectively with the patients/clients and also with colleagues. Communicating with dispatchers needs to be open and honest. Unfortunately, there is too much mistrust and miscommunication between the dispatchers and the medics. As the text points out, hiring good communicators may entail positioning a communications director. The manager of the dispatching division needs to be focused exclusively...
Insomuch, Angela felt that she was being penalized because she worked from home. Although Ralph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later. Unfortunately, the meeting started with some hostility from Angela.
For instance, doctors usually tend to show the real situation through their facial expressions. According to Smith, There are no occurring contradictions as signs of body expressions or gestures are understandable to the family members" This kind of example only demonstrates the success of using nonverbal communication. In the case we mentioned, the emotional pain showed by a physician is almost equivalent to telling the real truth to the patient's family about
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