Secondary Data Review: Customer Service and Web-Based Credentials Verification
Currently, two organizations known as the ECIS and the ECFMG are faced with a problem of how best to consolidate their two medical credentials validating systems. Between these two technically separate organizations, there is considerable overlap in the requirements and procedures demanded of foreign medical students to validate their credentials, but not enough at present to merge the two organizations. If the procedures and requires credentials verification should be combined, rendered the same, or otherwise is under review, as is the confusing nature of some of the website information regarding the verification process. How should the process be streamlined and customer satisfaction be improved in the most timely, cost-effective, and efficient fashion was the business problem addressed in the yes/no survey conducted by the organization.
However, an additional problem with using Internet information to explain procedures may be the World Wide Web's lack of interactive capability when questions arise, an inevitable occurrence during the verification procedure. According to The Internal Auditor, a survey of Internet consumers by the International Customer Service Association (ICSA) and e-Satisfy.com determined that although customers expect a reply to their e-contacts within one hour, only 12% receive such timely responses, and just 42% receive replies within 24 hours. The Internet's lag time is especially frustrating as it is supposed to save time. (Brune,...
Secondary Data Review Solving the Problem of Decreasing Revenues Due to continuing instability in the stock market, the business I originally wrote about, Unit Investment Trust that was part of JP Morgan, had been losing money since 2002. Ultimately, those in charge of such decisions, chose to sell the UIT part of the business. Over the last few years, many businesses have faced similar problems because of the recession and stagnant economy, and
Secondary Data Review: Customer Retention in Other Organizations The current business problem confronted by the real-world business organization in question is that of customer retention. Even after customers eagerly enter the office, brought through the door by a competent sales staff, the manner of the operations staff does not increase the customer loyalty because it provides a poor sense of customer satisfaction. How does one increase the rate of customer retention? As
The critical task then is to evaluate through critical judgment how closely aligned or far removed the original goal that the secondary data was originally created to respond to. There is also the need to evaluate the credibility and biases of the authors and publishers of the secondary data. Answering this question is also critical to keep the correct context of the secondary data as well. Above all, when
E-Groceries Primary Data Collection Secondary Data Collection Performance evaluation of the optimized supply chains McLane e-grocery Carrefour Ooshop e-grocery Logistics Optimization Structural decisions items of operations strategy in logistics Hardware of the firm Operational Facilities Operational Capacity Process technology Supply Network Infrastructure decision areas Software of the organization Planning and control Quality Organizational Structure Comparison of structural and infrastructural logistical operations management decisions Horizons Capital Investment Globalization and Logistics Optimization Logistical optimization models Challenges in e-grocery Logistics E-grocery logistical solution Store-based order picking model Figure: Store-based order picking model Store-based order picking for attended goods reception Store-based
SECONDARY DATA SOURCES 1Healthcare Research: Strengths and Weaknesses of Secondary DataThe public health issue selected for analysis is maternal mortality. The World Health Organization (WHO) defines maternal mortality as death during pregnancy or within 42 days of a pregnancy�s termination for causes related to the pregnancy�s management (Hoyert, 2022). Maternal mortality rates are measured by the number of maternal deaths in every 100,000 live births (Hoyert, 2022). In 2020, the
328). Smith boils it down to two main concerns (pitfalls) and objections to the use of secondary data in social research: a) "It is full of errors"; and b) "…because of the socially constructed nature of social data, the act of reducing it to a simple numeric form cannot fully encapsulate its complexity" (p. 328). The author offers the national Census as a perfect example of the limitations of using
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