¶ … Sears
The four sources can be found in two different fields. One is to use the information available with Sears itself, namely through the websites it has and through its press statements. This forms the first set and the second set is the books and periodicals that use the position and history of Sears as examples in discussing various aspects of management. The primary source is the company statements and they are numerous and deal with many branches and aspects of the company. The merger and the creation of Sears's holdings have brought changes in the perceptions and activities and this information are from the company information release, SCDigest's On-Target E-Magazine and the general press releases. The analysis of the Sears system can be done with the parameters that have been stated for a modern information system. Such a system ought to have better tracking functions, and other customer related operations like payments, credit card payments and cancellations or returns. Thus invoice processing and other accounting practices are also integrated. (Geocart, 2011)
Further there is data analysis and reporting, vendor management, customer databases processing and marketing analysis feasibility. Sears online and store front services have merged and this require customized configuration, with the inclusion of the possible services. This is also observed in the competitors. (Geocart, 2011) The delivery if affected through a multi-tier distribution channel would require additional software solutions. Some companies like the Open Text solutions for Sales have solutions that can consolidate the order information and also can be incorporated into the existing systems and Enterprise Resource Planning -- ERP systems and today it is possible to integrate the marketing, accounting, sales, tax and customer data all into one big package that could be used for management access and use from multiple angles. (OpenText Corporation, 2011) This angle can also be investigated by following these reference materials.
Other than these the books that refer to the issues are numerous, and vary from personnel management, marketing and the like. For example Rainer (2008) in 'Introduction to Information Systems' discusses the fact about the creation of Sears holdings and the general effects on the system administration and changes. The book discusses information technology -- IT and how it helps the functional aspects of the organization. The authors have used the Sears and its system as a case study the systems and the electronic aspects of the company and its online presence and other systems have been discussed. These two types of sources are used for understanding the company better. The changes came in the system after the merger. There was a merger in 2004 between Kmart and Sears and the discussion from the source points out the changes in the information systems that affected the supply chains, and the advent of the Sears Holdings creating the necessity to change the business environment and the delivery model to suit the competition with other giants like Wal-Mart. (Rainer, 2008)
At this juncture it is also pertinent to see some of the information that is useful with regards to the systems at Sears and how the Wal-Mart and its competitors have adjusted and it can be seen that Wal-Mart is now the world's largest retail company of the world. It has not only survived the competition but also managed to integrate a system that is unique and efficient. Looking at the strategy of Wal-Mart, it can be observed that as in any organization, human resource is of primary importance and in Wal-Mart the efficiency is kept to a high range partly by integrating the employees into the system in unique ways. For example the employees are designated as associates. Wal-Mart strives on three generic strategies consisting of "focus strategy, the differentiation strategy and overall cost leadership." (Articlesbase, 2009) Substitution reduces the demand for what a firm uniquely provides by shifting the demand elsewhere due to changes in technology. The threats of substitution can be subtle and unexpected like minimizing expenses through...
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