" (Manibo, 1) It seems reasonable to deduce that the improved access to services resulting from more permeating penetration of e-portals will result in greater connectivity between the government and its publics.
With respect to the claim that this will also result in improved user statisfaction, Al-Fakhri et al. (2008) point out that at present, "Many of the Saudi government agencies have their own web sites; however, most are ineffective." (p. 59) The Yesser (Yussr) program is aimed at improving the standards of effectiveness and usability reflected in such companion websites.
E-governing and accountability
Research Methods:
The preferred method of research is a user-survey. The Likert Scale model of survey will be distributed through the email listserv of participating e-government websites requesting respondents to rate on a scale of 1 to 5 to what extent they agree or disagree with statements provided in the survey. These statements will primarily concern the nature of the experience of e-government portal usage, including consideration of user satisfaction; convenience; responsiveness; and comparative improvement over in-person government agency experiences. The survey will also be used to determine whether respondents feel that e-government services help to supplement existing government agencies.
This would be considered a semi-experimental quantitative study, where participating respondents would be interviewed as part of the exit process for any e-gov agency uses and...
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