Role of Stakeholders Over the Last Several

Role of Stakeholders

Over the last several years, a variety of firms have been increasingly focused on quality. This is because stakeholders are demanding that there are improvements in these areas. To fully understand what is happening, there will be a focus on the role of these individuals in implementing quality management control processes. Together, these elements will show how firms are working with different stakeholders to achieve these objectives. (Foster, 2007)

Stakeholders are playing an integral part in helping to ensure that a company is addressing the needs of customers (through: product superiority and excellence). This means that there are many different individuals who will play an important role in reaching these goals to include: employees, managers and cliental. Employees are significant, because they are working directly with customers and suppliers. This is helps them to understand what is most important to consumers and how the firm can address these needs. The insights that are provided, will allow a corporation to reduce waste and enhance efficiency. At the same time, they can work with managers to introduce products and features that are most in demand. (Foster, 2007)

A good example of this can be seen with the development of the Google Android. What helped to make it so popular; is the company had employees using the device and then comment about what they think. This dealt with any kind of reliability issues and it ensured that the product had the most in demand features. When this occurred, quality control improved from incorporating these ideas into the design process. (DesMarasis, 2011) (Foster, 2007)

The management will play a direct role in implanting effective quality control procedures. The way that this takes place, is executives will work with employees and suppliers to address the needs of the firm. This means listening to their ideas and incorporating them into their policies and procedures. Once this occurs, is when there is a transformation in the operating environment and how it is able to reach a host of benchmarks. (Foster, 2007)

Evidence of this can be seen with Toyota. What helps the firm to have such an outstanding reputation for reliability is based upon total quality management principles. This is when there is focus on improving excellence and addressing the needs of customers. To achieve these objectives, managers could not follow the traditional authoritarian role. Instead, they had to have an open mind during this process. This allowed the company to understand the needs of consumers and their opinions of the firm. It is at this point that they worked with employees to address these issues. This creates an effective quality control program which identifies and deals with all potential problems early. (Anavari, 2011) (Foster, 2007)