Planning and ethics: principles and applications

Planning Function of Management in an Information Technology Service

When we speak of information technology, we usually associate it with advanced tools, systems, state-of-the-art, and automated devices. In developing such technologies, planning is an essential process to ensure the systems' and devices' success. This importance in development planning should be similarly set to management planning in an organization. This paper will discuss how management planning is set in a company, InfoServ, which provides information technology services to different companies.

Management planning is considered by InfoServ as a critical process because it relates to how smooth the company will operate, as well as how smooth they can provide services to their clients. The management planning functions of the company includes concerns on the following.

Human resource planning.

This covers the management of human resource aspects such as availability of IT employees for the current projects and upcoming projects handled by the company, as well as management and sustenance of the employees.

This planning function of InfoServe can be assessed as an effective strategy that they use to ensure the continuous flow of their business. By managing human resources, that can be considered as the most important element of a business, as well as the aspects concerning human resources, it can be concluded that InfoServe already manages the large part of the company.

Client management planning.

This covers how the company will provide quality services to their clients for them to win their loyalty.

The effectiveness of this planning function of InfoServe is apparent on how their clients repeatedly seek for their service. InfoServe has quite a number of clients who have been loyal to them. Aside from this, the company has more than 50 regular clients with which they provide a continuous IT service.

Security management planning.

Because InfoServ is an IT service company, information security is part of its management planning. This is another planning function in which the management procedures of InfoServe demonstrates and proves an efficient delivery of secured information service to its clients. The company utilizes different security measures in information technology, such as provision of a secured information systems over the Internet, to ensure that the confidentiality and reliability of their clients' data are protected.

Audit management planning.

Because InfoServ is an IT service company, they ensure that every activity in the company conforms every standard in a real high-technology. The company follows a regular audit in the different process and procedure of their operation. This is to guarantee that the services they provide meet the right quality and standard. This planning function of the company's management is among the reasons why their clients trust their services.

How Legal Issues, Ethics, and Corporate Social Responsibility Impact Management Planning

Legal issues, ethics, and corporate social responsibilities basically affect the management planning of InfoServ in a positive way. Though some issues sometimes have an effect on how the company plans its management functions, they ensure that every legal, ethical, and social concerns are assessed and evaluated to prevent problems in the company's operation. This strategy is carried out by the company in every process of their operation which includes human resource allocation, systems and technology development, client relations, delivery of service, and many others.

Although InfoServ does not consider legal issues, ethics, and social responsibility as barriers to their business, they still cause them some difficulties in planning management. Some of the legal issues that affect their planning management are the following.

Information Security

Internet Laws and Policies

Because InfoServ's business involves systems that run in the Internet, Internet Laws and Policies is considered as among the most important concern of the company before delivering their products to clients. This is because developing a product that violates Internet laws will not only aggravate InfoServ but their clients as well. Consequently, it may also cause problems to the customers of their clients who uses the technology they developed. Hence, it is a strict policy in the company to ensure that each of their technology products is assessed and evaluated against Internet laws and policies.