People's Banks
Critically analyze the strategies adopted by Dinesh to retain the leading position.
The hard work and determination of Dinesh, who joined the branch as branch head in June 1998 helped to create a successful business. He went in with one focus, which was to grow the banks probability margin and make it successful as he could. Taking note of new technological advances and innovations at an early start helped to establish ideas of services that would help to establish their place at the top of the sector. The Multi-programmed strategy set into place by Dinesh helped to save the bank from an otherwise different outcome, into a profitable success.
A very important strategy that every business must have on point is their customer service. Without the presences and happiness of customers your business will slowly fail and soon a business will not exist. Dinesh saw this important aspect and made it a strategy to improve, if he wanted the bank to succeed. He decided to established high service standards and took the complaints from the customers seriously. The idea was to send the customer away happy, because the word of mouth is a very powerful tool that can make or break a business's reputation. Customer service can provide a business with a foundation for growth. Bonuses, promotions and price...
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