Christina Gold Leading Change at Western Union
Summary of the case
The case study is about the Western Union Company, which is under the leadership of Christina Gold. The executive officer (Gold) intends to introduce a change in the structure of the company. The company needs to change the nature of its production from the U.S.-centric focus of production to the regional structure. The key main divisions of focus include the Americas, Europe, Africa, the Middle East and South Asia, and Asia-Pacific. They needed the change to introduce new organizational culture focused on decentralized management of activities. Through this, Gold wanted to increase the responsibility and the authority of the regional heads in handling profits and losses in their lines of operation. Adopting the change meant that it could provide an opportunity for the company to expand its global operations.
Introducing the change also targeted at increasing the consumer target of the company. This includes increasing the number of consumers utilizing the organizational services across the world (consumer-consumer transactions). In addition, restructuring was necessary to re-define the shape and performance of the company globally. One of the organizational activities likely to increase because of the new changes is the number of consumer-to-consumer transactions, and consumer to business transactions. Introducing a new line of operations and offices in all the regions where the company operates will increase the rates of consumer-staff interaction, as a consumer will gain abilities to inquire and express their desires directly to the organizational staff (Konrad & Mitchell, 2005).
Major issues
It is clear that the Gold...
change at Western Union Case summary Christian Gold faces opposition in her attempt to define Western Union's global placement. The single entity that was responsible for Western Union's international operations was deemed insufficient to meet and satisfy their global clientele. Having a background in different cultures and geography, Gold understood that each region should be treated uniquely. She noted that each region had its own culture and needs. Therefore, treating all
Leadership and Change Management Consider a change that has been recently introduced in your organization. Using relevant change and leadership theories, critically analyze the benefits and problems that introduction of this change has brought. TO WHAT EXTENT HAS LEADERSHIP CONTRIBUTED TO THE RESULTS OF THIS PROCESS? RasgGas is a joint venture gas company between Qatar Petroleum, the State of Qatar's national oil and gas company (majority stakeholder), and ExxonMobil, an American Integrated
Women and the Home Front in Western North Carolina and Eastern Tennessee during the Civil War This paper examines the living conditions and attitudes that shaped the lives of the women in western North Carolina and eastern Tennessee during and after the American Civil War. The thesis statement should deal with the breakdown of long standing ties between the people of the mountains as they chose to fight for the
8). Likewise, the Institute of Agriculture required a quorum of two-thirds of its members for voting purposes and for the balancing of votes according to the size of the budgetary contributions (Bowett, 1970). While this analysis of these early forms of public international unions is not complete, it does suggest that they were beginning to identify the wide range of interests involved in modern international commerce and what was required
[15] The United States saw that this must be prevented at all costs due to Greece's connection to the economies of Western European and United States. Furthermore, with Greece's strategic position in the Mediterranean region and proximity to the Middle East, it and Turkey could be vital allies in the future of global politics.[16] Greece, Turkey, and Iran were part of the so-called Northern Tier which was a buffer zone designed to stop the USSR from
The general method requires developing reliable, valid questionnaires, collecting data from all personnel, analyzing it for trends, and feeding the results back to everyone for action planning Overcoming Resistance to Change There is a formula, which we can use to decide if an organization is ready for change: Dissatisfaction x Vision x First Steps > Resistance to Change This means that three components must all be present to overcome the resistance to change
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now