What emerged from the review of the literature, though, was the fact that the agency's top leader recognized that something must be done to address this problem and took substantive action in the form of offered alternative work arrangements for patent office employees in response. The impact of this initiative was shown to be highly positive, with a significant reduction in employee absenteeism as well as other cost savings being realized as a result. Finally, the research was consistent in showing that even the best ideas, though, must be carefully implemented to avoid the perception of undue influence and favoritism in order to succeed.
References
An introduction to the USPTO. (2009). The U.S. Patent...
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