Operations Management Anticipated Impacts Upon Operating Efficiency

Operations Management

Anticipated impacts upon operating efficiency

Upon initiating operation efficiency, Midas will be able to mitigate challenges associated with customer service operations. Call volumes and customer inquiries will reduce because customers will not struggle anymore to complain about high bills or pay outstanding balances. Activities related to the collection will also reduce from efficient services and negotiating payment arrangements (Williams & Williams, 2009). Similarly, Midas is also under pressure to minimize customer service budgets in the next fiscal year. At some utilities where operational efficiency has worked, procedures spurred field inspection responding to evidence of tampering or billing exceptions. Smarter implementation of operation efficiency will permit customer service to minimize field visits. For instance, in case of tampering, a series of facility inspection will be arranged to guarantee that no further tampering will occur. Utilizing automated meter readings, customers will be able to be served without the need for field visits.

How I would attempt to minimize the negative impacts

As a customer service manager, I would concentrate on the daily work of performing processes and completing transactions faster instead of focusing on the need for the job itself. Some people see the work they perform as unnecessary. The negative impacts would be mitigated through focusing on sending accurate bills. This will include evaluating the impact that current practices and actions have on efficiency and accuracy. For instance, in previous engagements, the billing systems of clients generated numerous billing exceptions manually evaluated by billing clerks. At least half of the reviewed exceptions had been approved to be sent without changes. This would give an opportunity to automate the decisions in the billing framework and minimize work volumes (Charnes, 2010).

Operating practices should be changed to accommodate the tune-ups

Succeeding as a small firm implies the changing of operating practices to accommodate tune-ups. This will make Midas a good company and a perceptive business organization. Fortunately, colleges and universities have done a successful job of educating people how to finance, budget, and treat a business for profits. Industry experts advise all firms to adjust their operating practices based on technology orientation. This will be helpful in saving money, reducing costs, and attracting clients initially loyal to other big firms (Palk, 2007). One suggested approach is by leveraging existing talent to accommodate the tune-ups. Midas may have the most tech-savvy workforce handle software upgrades and major trouble shooting without consulting third parties.

The input should be gathered from the shop owners

The job may become easy if the inputs are gathered from shop owners. Midas may begin gathering input from shop workers thereby enabling the workers to assume a significant position in service. Obviously, these workers will give opinions about the organization, their work, procedures, and policies and encourage feedback. The practice of gathering input from workers encourages feedback, boosts their morale, and fosters a better working environment (Williams & Williams, 2009). While senior managers may not grasp the peculiar challenges facing the organization, gathering input from shop owners will help generate responsive and relevant procedures and policies to address employee needs.