Improving Customer Service on a Medical Surgical Nursing Unit Quality Improvment Project-Customer service on the nursing unit The hospital medical-surgical nursing unit is usually referred to as the "catch-all" department for different types of patients. This is because it includes renal patients, cancer patients, cardiac and surgical patient. It also includes other patients who do not particularly fall into any of these specialized units. The medical-surgical nursing unit is a conglomeration of

Nursing Jean Watson's Human Caring Theory has become entrenched in all aspects of nursing practice, inseparable from the art and science of nursing. Watson's philosophy of caring evolved into the science of caring, as evidence-based practice can support the efficacy of carative factors. However, Watson understood also that caring was a moral imperative of nursing care that extends beyond the traditional medical model toward a new transpersonal paradigm. To promote this

Nurse Leadership Interview ReflectionAbstractThis paper provides a reflection on an interview with a nurse leader at a medical surgical unit. The nurse leader provided responses to questions about her philosophy of leadership, her methods, and factors that influence staffing. While she applied a team leadership style, some elements of transformational leadership, authentic leadership and servant leadership could be detected in her approach. As for staffing, she observed that telemedicine could

Nursing Leadership and Management Introduction Nurse handoff communication during shift change is one of the most frequent, though key, nursing duties which provides the basis for delivering safe, reliable care (Eggins & Slade, 2015). Study results reveal that ineffective nurse communication at the time of patient handoff is the main reason for sentinel events (Drach-Zahavy & Hadid, 2015; Eggins & Slade, 2015). Together with National Patient Safety Goals (NPSG) for improving efficacy

Nursing Process Improvement and Change Change management or process improvement in healthcare guarantees that the vital systems in the healthcare organizations are functioning at their optimal. The objectives of healthcare procedure enhancement are to promote the effectiveness of the systems across units while capitalizing on profits and in due course improving quality of patient's care and experience. Clinical procedure improvement does not only concentrate on patient care, but also evaluates the

Nurses are considered the backbone of the medical care-giver community. Good quality patient care centers on having a competent educated nursing labor force. There is a wealth of empirical evidence that has demonstrated Baccalaureate (BSN) nurses are associated with fewer medication errors, lower mortality rates, and greater overall positive patient outcomes than nurses at lower levels of educational achievement. For example, Brady, Malone, and Fleming (2009) performed an extensive literature