Workforce Planning System
The goals for the team need to be concomitant with the company's new purpose as a seller of both cleaning products and services. Hence the sales team need to be selected and trained in such a way to optimize the sales force for both purposes. Specifically, the company is focused upon hiring a diverse and talented sales team. The team should be both customer- and sales-driven.
The hard skills of such persons therefore need to be good communication skills, the ability to obtain new customers, and a good knowledge of the cleaning products and services being sold. Soft skills will include good interpersonal relationships, an ability to remain calm in conflict situations, and enthusiasm for performing the work.
As such, the types of positions needed on the team will be those that require specific knowledge required to answer technical questions regarding the cleaning products and services, those who handle conflict well to form the customer complaints department, and those with good communication skills to follow up on sales or encourage new sales.
The workforce planning system will include both training and incentives to encourage the full set of skills needed for the team. I will need a total of six persons for my sales team. They will be selected based upon the excellence of both their hard and soft skills, as well as their experience and knowledge. The selection process will then be followed by brief training to ensure that all team members know exactly what is required of them. They will also be made aware of the goals of the company in terms of both quality and quantity of sales. Promotions and bonuses will be offered to team members who exceed the minimum expectations.
Selection
Selection is based upon the goals of the company and the skills...
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