Job analysis
In order to assess the means in which Mary Johnson is performing her job duties, it is necessary to assess her features in light of the criteria presented above. This objective is attained throughout the table below.
No.
Criteria
Mary Johnson
Yes / No
Comment
Tasks
1.
Customer interaction
Yes
Employee has an innate ability to interact, additionally developed in over three years on the job
2.
Customer escort to the table
Yes
3.
Take the order
Yes
4.
Serve the order
Yes
Employee can carry up to three plates at a time
5.
Serve food and beverages
Yes
Employee has learned and experienced how to adequately serve the foods and beverages
6.
Provision of information
Yes
Employee can naturally and easily interact with people
7.
Input on specials
Yes
Employee knows information on specials
8.
Recommendations
Yes
Employee can make recommendations as she knows the details in the kitchen
9.
Customer support
Yes
10.
Refills
Yes
Employee is attentive and observes when beverages are consumed by customers
11.
Table clearing
Yes
Employee is attentive and observes when table needs cleaning
12.
Receive money and offer change
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Yes
Employee possesses background in economics education
Skills
13.
High school diploma
Yes
Employee possess a bachelor's degree in Business Administration
14.
Communication skills
Yes
Employee possess innate communication skills, developed throughout educational attainment
15.
People skills
Yes
Employee possess innate people skills, developed throughout educational attainment
16.
Positive attitude
Yes
Employee is generally optimistic, with a positive impact on customers as well as overall employee morale
17.
Coordination
Yes
18.
Stress management
Yes
Employee works well under pressure
19.
Availability for atypical program
No
Employee was conditioned by school program
20.
Serving etiquette
Yes
21.
Working ethics
Yes
Employee has developed professional ethics at work as well as through educational attainment
22.
Mathematical skills
Yes
Background in economics study
23.
Foreign language
Yes
Employee speaks French, which is highly useful within the restaurants' industry
All in all, Mary Johnson appears to be a valuable asset for the restaurant and if the opportunity presents itself, she might be promoted to middle management or she might, at least, be given the opportunity to prove her potential.
