Data Analytics and Transparency
With great insight into customer behavior based on analytics there is great responsibility as well to use the data ethically. The non-profit organizations need to consider how they will use the insights gained from analytics, tracked from many interactions through digital channels where every mouse click can potentially be recorded, to better serve their customers, students and constituents. Non-profits also need to consider the security aspects of this data, as it can often be used to identify entire segments of markets with specific needs, conditions or in the case of government, pre-existing medical conditions. The ethicacy of how the data captured during marketing is used is therefore a critical ethical success factor for any non-profit organization to consider.
Conclusion
The most critical aspect of any customer-driven strategy or initiative in a non-profit organization is the extent to which customer expectations can be captured,...
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