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This paper discusses the information flow in my hospital, some of the problems we experience in patient communication, and how it can be mde better. My hospital is an acute care hospital; hence, efficient information is crucial because the life of a patient depends on it. The five layers of the communication hierarchy are as follows: 1)Patients, 2) floor staff, 3) nursing supervisors; 4) doctors and outside consultant; and 5) hospital management:

Hospital

Communication can fail when a patient is aggressive and uncooperative, this could be due to many reasons. They may have conditions, such as aphasia or hearing loss, which limit their ability to understand instructions and to communicate. They may be in a distressed and confused state due to having injured themselves, they may have a personality disorder, mental disability, or under the influence of drugs or alcohol. No risks should be taken by staff, and only proceed if they feel confident about their safety.

Communication failures occur between colleagues, which could be due to hierarchy-power play, disagreements, personality clashes12. Conflict occurs when people cannot find a way to deal with disagreement. This occurs when there is rivalry, differences of opinion and style and varying approaches to providing care. For example, on a radiography department, when a patient is referred for an knee x-ray, the referrer may fail to give sufficient clinical information or history for the radiographer to realize that there may be a possibility of a patellar fracture. The radiographer may position the knee in such a way that would cause an avulsion. This failure to transfer relevant information can result in serious problems to the patient. This paper will deal with the information flow in a hospital and some ideas as to how communication can be improved.

The Information flow in my hospital

There are three devices that have proved effective in helping communication in the hospital the first is the integration information system that store all the information about a patient in one central. My hospital started building its information system in the late 1970s on the principle that an institution needs only one patient database for all applications to share. The integrated system does is allow very easy access across systems to multiple or integrated views of data. Hospitals can use integrated information systems, for example, to inform the dietary department when a patient with a special diet is moved to another floor. Another use of the system: When a physician orders a radiological procedure that involves intravenous dye, the computer automatically checks to determine whether the appropriate blood tests on kidney functions have been completed.

The second most effective mode is that the integration of the integrated system into the floor communications. When a patient calls for a nurse, the master station provides the responding staff member with background information about the patient, thereby ensuring a personalized response to every call. The wall-mounted stations enable staff members to locate each other and communicate directly between any two stations in the network. Both types of station are equipped with a control wheel that gives the workstations a simple, non-intimidating appearance. Rotating the control wheel sequentially highlights all available options on the associated computer display, thereby eliminating guesswork and errors. Corridor lights allow staff to identify quickly which patient in a semi-private room is calling, which rooms have nurses in them, and which rooms have some type of emergency in progress. Staff members wear transmitter badges that enable the system.

The third most effective communication is cultivating an attitude of attentive listening with patients and other staff members. Hospital staff need to be patient and resourceful in trying to communicate with patients who have impairments. Interpreters who understand the patient for those with excessive impairments may be required. It is u1seful to use aids such as pen and paper for the patient to write with, to express them. Hospital staff must be patient and understanding in communicating with each other. All hospital staff members need to, in their communications with other staff, focus on the fact that the essential mission of the hospital is patient care delivery and that open exchange of information is necessary in order to assure the best patient care possible.