Quality Improvement Implementation Report
Project Management Processes and Procedures
This involves planning, organizing, and controlling resources to achieve specific business objectives and goals. The project manager is accountable for accomplishing the project's objectives, building the project requirements, as well as managing project constraints (Ireland, 2006). The project management process encompasses several aspects; five process groups and a control system. These processes include initiation, planning, execution, monitoring and finally closing.
The international standards promote the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements. For an organization t function effectively, it has to identify and manage numerous linked activities (Lock, 2007). An activity using resources and managed in order to enable the transformation of inputs into outputs can be considered as a process. Often the output from one process directly forms the input of the next.
The application of a system of processes within an organization, together with the identification and interactions these processes, and their management, can be referred to as the process approach. An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes as well as over their combination and interaction.
When used in within the a quality management system, such an approach emphasizes the importance of understanding and meeting requirements, the need to consider processes in terms of added value, obtaining results of processes performance and effectiveness. The model of a process-based quality management system show that customers play a significant rate in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements.
Quality Management System
Initiating
At this initial stage, the project's nature and scope are determined to ensure there is an understanding of the business environment and all necessary controls are incorporated into the project. In situation where difficulties arise, they are reported and a recommendation given to fix them. In addition, at this phase, there is a plan that revolves around analysis of the business needs in measurable goals, and reviewing of the current operations among others.
In line with this, a benchmark is created for assessing the quality of what is actually produced at the end of the project (Kerzner, 2003). It is also necessary to develop a process by which the project objectives can be achieved. This process will typically involve carrying out a number of tasks and producing a number of products during the course of the project. The tasks produce the products. For clarity of purpose and for control reasons it is useful to arrange these tasks in a top down structure, which progressively specify the required work in more detail.
Moreover, the initiation is conducted in a short timeframe; small projects should take two days, while medium to large may take up to four elapsed weeks. Small projects will produce a project initiation checklist with medium and large ones producing an initiation report.
General Requirements
The organization shall develop, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of the ISO standards. The organization shall identify the process needed for the quality management system and their application throughout the organization. Determine the sequence and interaction of these processes (Marsh, 1975). Determine criteria and methods needed to ensure that both the operation and monitoring these processes. Implement actions necessary to achieve planned results and continual improvement of these processes. These processes shall be managed by the organization in accordance with the requirements of international standards
Control of Documents
Documents required by the quality management shall be controlled. Records are a special type of document and shall be controlled according to the requirements. Documents procedure will be sued in approving documents for adequacy prior to issues, review and update as necessary, ensure documents remain legible and easily identifiable. Records shall be controlled and maintained to provide evidence of conformity to requirements and of the effective operation of the...
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