Verified Document

Malcolm Baldrige Award Term Paper

Malcolm Baldrige Award The Malcolm Baldrige National Quality Award is a U.S. national award, which was created by Public Law 100-107, which became a law on August 20, 1987. The Award Program is a part of Public Law 100-107, and aims to create a public-private partnership. The main support for the program is from the Foundation for the Malcolm Baldrige National Quality Award, which was established in 1988. The Award is named after Malcolm Baldrige, who was the Secretary of Commerce from 1981 until his tragic death in a rodeo accident in 1987. His managerial excellence has led to a long-term improvement in efficiency and effectiveness of government. (The Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107)

Analysis:

The national quality award program in the United States, named after Malcolm Baldrige is expected to help improve quality and productivity by: enabling to stimulate American companies to improve the quality and productivity as they will be proud of recognition and at the same time obtain a competitive edge by means of increased profits; accept the achievements of companies which improve the quality of their goods and services and provide an example to other companies; establish guidelines and criterion for performance which can be used by business, industrial, governmental, and other organizations so that they can evaluate their own quality improvement activities; and provide particular guidance for American organizations as to how to manage for high quality through making detailed information to be available with regard to the methods used by these winning organizations to change their cultures and attain excellence. (The Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107)

In 2002, the award was given to Branch-Smith Printing Division, centered in Fort Worth, Texas. This is one of two divisions of Branch-Smith, Inc., which is a fourth-generation, family-owned business. Aaron Smith founded this organization in the year 1910. Aaron was born with no arms, but learnt to write and type with his toes. Today the organization employs 68 full-time employees, and specializes in a wide variety of turnkey services to its customers which include designing, printing, binding, and mailing. All activities are related to sheet-fed printing of multi-page bound materials. Their products are inclusive of publications, magazines, catalogs, directories, and books. In 2001, sales turnover of Branch-Smith Printing was exceeding $10 million. (Malcolm Baldrige...

The active Management Review Team -- MRT of Branch Smith establishes and assesses direction of the organization, regularly reviews important measures and takes appropriate corrective acts, and also reviews the progress made by the Action Plans and Quality Improvement Process teams. They also review all suggestions that come for improvement, instances of customer complaints, and non-conformance submissions made by supplier and internal groups so as to decide the best approaches for improvement. All these activities ensure review of outcomes in time and encourage communication, involvement, and accountability from the lowest level of workers to that of the top leadership. (Malcolm Baldrige National Quality Award 2002 Award Recipient, Small Business Category: Branch-Smith Printing Division)
Strategic Planning:

It is well-known that the printing industry is very highly competitive, and there are more than 45,000 companies throughout the country and over 1,000 even in the Dallas/Fort Worth area trying for business. In order to make sure that it gets enough business, Branch-Smith Printing has used research, and that includes the McKinsey landmark study on the printing industry. The aim of the organization was to understand its primary customer base. This was found to be a select niche market whose printing needs are too small for a large competitor but are in perfect fit with the core competence of Branch-Smith Printing. For this select group of customers, Branch-Smith Printing promotes expert solutions through use of cost advantages normally associated with web press operations, as also taking advantage of its specialized sheet-fed printing capabilities. (Malcolm Baldrige National Quality Award 2002 Award Recipient, Small Business Category: Branch-Smith Printing Division)

Customer and market place focus:

Now Branch-Smith Printing has over 160 customers with a growth from 91 in the year 1998. About 85% of customers are located in the Dallas/Fort Worth area. The company is alone among its competitors due to its special efforts for customer care and this is achieved through a systematic method of customer complaint process, using customer satisfaction surveys, regular meetings with the…

Sources used in this document:
REFERENCES

"Criteria for Performance Excellence"

http://www.quality.nist.gov/PDF_files/2005_Business_Criteria.pdf

Accessed 10 October 2005

'Malcolm Baldrige National Quality Award 2002 Award Recipient, Small Business Category:
Branch-Smith Printing Division" Retrieved from http://www.nist.gov/public_affairs/releases/branch.htm Accessed 10 October, 2005
http://www.quality.nist.gov/Improvement_Act.htm Accessed 10 October 2005
Cite this Document:
Copy Bibliography Citation

Related Documents

Malcolm Baldrige National Quality Award
Words: 1524 Length: 5 Document Type: Essay

Malcolm Baldrige Quality Award The Malcolm Baldrige National Quality Award is named after Malcolm Baldrige, who was Secretary of Commerce from 1981 until 1987. Baldrige was known for his focus on efficiency and effectiveness, and the award was developed to recognize and reward those qualities in business. The Malcolm Baldrige National Quality Award is an award managed by the National Institute of Standards and Technology (NIST), which is a branch of

Malcolm Baldrige National Quality Award Analysis and
Words: 858 Length: 2 Document Type: Essay

Malcolm Baldrige National Quality Award Analysis and Assessment of Its Effectiveness Globally on Product Quality During the mid 1980s it was becoming increasingly apparent that American businesses were losing their competitive edge to foreign rivals who were transforming quality management into a potent competitive differentiator and value-creator in global markets. Many of America's top industries were increasingly being challenged on product quality and often losing to smaller yet much more quality-obsessed competitors.

Malcolm Baldrige National Quality Award
Words: 673 Length: 2 Document Type: Research Paper

In larger establishments, this would require specific focus on personnel management as well. Managers could, for example, be appointed in teams in order to ensure that personnel are managed effectively. In the lodging industry, a secondary component of quality assurance is the products that customers receive in terms of accommodation and food. To ensure that quality is maintained in terms of these aspects, personnel should be trained to effectively and

Malcolm Baldrige National Quality Award
Words: 687 Length: 2 Document Type: Research Paper

The Malcolm Baldrige National Quality Award was established by Congress in 1987 to promote quality awareness, to recognize quality and business achievements of U.S. organizations, and to publicize these organizations' successful performance strategies. Now America's highest honor for innovation and performance excellence, the Baldrige Award is presented annually to U.S. organizations by the President of the United States. Awards are given in manufacturing, service, small business, education, health care, and

Malcolm Baldrige National Quality Award
Words: 590 Length: 2 Document Type: Research Paper

Quality Award Malcolm Baldrige National Quality Award Lockheed Martin Missiles and Fire Control (MFC) is one of the four 2012 honorees of the Malcolm Baldrige National Quality Award. Award recipients are evaluated based upon "leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results" (Newman 2012). Lockheed Martin "designs, develops, manufactures, and supports advanced combat, missile, rocket, and sensor systems for the U.S. And foreign military"

Schneck Medical Center: The Baldrige Award Schneck
Words: 3190 Length: 10 Document Type: Capstone Project

Schneck Medical Center: The Baldrige Award Schneck Medical Center: Overview The Schneck Medical Center according to the National Institute of Standards and Technology -- NIST (2011) "is a 93-bed nonprofit hospital providing primary and specialized services to the residents of Jackson County, Ind., and surrounding communities." The facility as NIST (2011) further points out, offers a variety of primary care services including but not limited to cancer care, noninvasive cardiac care, and

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now