Verified Document

Logistics Capabilities On E-Commerce Performance: Term Paper

Mapping logistics technologies to the service strategies and objectives of the university will accelerate our organization to its e-commerce objectives while increasing customer satisfaction (Wells, Phaal, Farrukh, Probert, 2004). Technologies aligned to services objectives can deliver an exceptional increase in e-commerce user experience and customer satisfaction. This ability to streamline the potential student experience online can be augmented and accelerated using logistics systems and providers in the back-office systems of the university to ensure only the most valuable and relevant information and services are provided. The ability to orchestrate a diverse set of information assets to a common vision of service excellence and deliver memorable, valuable experiences to prospects and students alike is critical success factors that can help our university excel even further (Cho, Ozment, Sink, 2008). This aspect of logistics performance on the financial performance of the university is so essential to our growth that it must become a core focus of strategic information technologies (it) planning for our organization to attain its long-term objectives. A third best practice of integrating logistics to e-commerce operations for a services-based business is the need for unifying the entire organization to strategic prioritization of logistics transparency and speed of execution on each student-facing process. This goes beyond just having the e-commerce site populated with the latest information or the coordination of suppliers who are critical to our success. This best practice seeks to get all logistics and supply chain systems on the same time frame and perception of what is excellent service as our prospects and customers have (Wells, Phaal, Farrukh, Probert, 2004). The ability to transform an organization to at first recognize and then react to the significant differences in how their prospects and customers perceive time is a core requirement of future growth, as it promotes and strengthens customer...

Ultimately the use of logistics systems and processes to respect the time of prospects and students alike is one of the best uses of these strategies and a strong inducement of both groups to become loyal users of systems that respect and interpret their time constraints correctly. Logistics must rise about the "good enough" delivery of products and services to fuel e-commerce engines and anticipate then exceed the expectations of customers over time if it is to succeed.
References

Alghalith, N. (2005). Competing with it: The UPS case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.

Cho, J.J., Ozment, J., & Sink, H. (2008). Logistics capability, logistics outsourcing and firm performance in an e-commerce market. International Journal of Physical Distribution & Logistics Management, 38(5), 336-359.

Kumar, S., & Petersen, P. (2006). Impact of e-commerce in lowering operational costs and raising customer satisfaction. Journal of Manufacturing Technology Management, 17(3), 283-302.

McMann, D., & Hordes, M.W. (2000). Downsizing in the consulting industry. Consulting to Management, 11(2), 51-55.

Usama, a.M., Galal-Edeen, G., & El-Zoghbi, a. (2010). Building an integrated B2B e-commerce hub architecture based on SOA and semantic ontology. Journal of Enterprise Information Management, 23(6), 775-812.

Wells, R., Phaal, R., Farrukh, C., & Probert, D. (2004). Technology roadmapping for a service organization. Research Technology Management, 47(2), 46-51.

Yang, Y., Humphreys, P., & McIvor, R. (2006). Business service quality in…

Sources used in this document:
References

Alghalith, N. (2005). Competing with it: The UPS case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.

Cho, J.J., Ozment, J., & Sink, H. (2008). Logistics capability, logistics outsourcing and firm performance in an e-commerce market. International Journal of Physical Distribution & Logistics Management, 38(5), 336-359.

Kumar, S., & Petersen, P. (2006). Impact of e-commerce in lowering operational costs and raising customer satisfaction. Journal of Manufacturing Technology Management, 17(3), 283-302.

McMann, D., & Hordes, M.W. (2000). Downsizing in the consulting industry. Consulting to Management, 11(2), 51-55.
Cite this Document:
Copy Bibliography Citation

Related Documents

Logistics Supply Chain Management Scm :
Words: 4395 Length: 12 Document Type: Term Paper

From the year 1991, environmental considerations have come to be an important standard with regard to Nestle's renovation and innovation of packages and that of the packaging materials. Reduction with regard to the amount of packages and packaging materials which are required for a product and at the same time making conditions for protecting safety and quality is an ongoing important primary objective and priority. Nestle's 'No Waste at Work'

Logistics Companies Clearly Recognize That
Words: 1172 Length: 4 Document Type: Term Paper

Erring either way can have many drawbacks. Other companies may not require a TMS at all, if they deal mostly with outside parcel carriers such as FedEx or DHL. Companies also have to be careful that they do not fail with their TMS once it is implemented because they made one of the common errors. For example, some companies go through the expense of installing TMS programs without top-to-bottom

Aviation Logistics and Competitive Advantage
Words: 2313 Length: 6 Document Type: Term Paper

Logistics in Aviation Aviation logistics: Competitive advantage and technological innovation Prelude In the modern era, the worldwide logistics and supply chain is very cut throat and keeping an edge over others is important for all the firms in operation. Worldwide competition in aviation logistics business is cut throat with numerous firms. Firms in this business survive only when they maintain an edge over their rivals in the business in order to keep the

E-Commerce the Impact of E-Commerce
Words: 4332 Length: 16 Document Type: Research Proposal

Icio.us, which enable users to publish, categorize, and share their bookmarks Wikis • Enables users to create and edit the content of a Web site, leveraging the expertise of online users • Consumer Wikis enable users to comment on content, in addition to editing content • Wikipedia, a community Wiki encyclopedia, includes approximately 1.3 million English-language articles Sources: (Bernoff, Li, et.al) This is revolutionizing the role of e-commerce today and leading to much faster rates of

Strategic Logistics Management at Walmart
Words: 3714 Length: 10 Document Type: Essay

Critically assess any additional logistics strategy approaches that could have been used to develop existing logistics capabilities. The company initially failed to adopt flexible strategic approaches to its logistical needs in its international operations based on longstanding corporate practices and an ingrained organizational culture. According to Canals, "Marks & Spencer's growth was based upon the values and policies that had served it so well for so many years. Its achievements were

Supply Chain Management Logistics China
Words: 4242 Length: 15 Document Type: Term Paper

In addition, outsourcing is seen as one way of freeing HR professionals within the client organization from more mundane and time-consuming tasks so as to better concentrate on core competencies and provide a more consultative and strategic role (Cooke 186). Although the growth of HR outsourcing business has been dramatically facilitated by the introduction of innovations in information and communication technologies (ICT) throughout China in recent years, many companies also

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now