Knowledge Management
Mid-Term exam -- You should check all these answers!!!! Especially those in green.
Multiple Choice Questions. Circle/Pick the best answer from the given possibilities of a, b, c, and d
The two major forms of knowledge, tacit and explicit, are distinguished by:
Grew out of a different KM root discipline.
Arose at a different point in time during the evolution of the KM concept.
Are used in different types of organizations.
The fact that they represent two entirely different types of content.
The fact that they represent two different extremes in a spectrum that represents how well the knower can articulate the content.
The major goal of KM is to:
a. Convert all tacit knowledge into explicit knowledge.
Promote knowledge reuse and organizational innovation.
c. Formalize content management procedures in order to fully standardize within an organization.
d. Ensure that all knowledge resides within the organization and not within the knowledge workers of that organization.
e. Populate organizational databases with all knowledge that can be captured from documents and employees.
3. Intellectual capital management (ICM) differs from knowledge management in that:
a. ICM is for profit-driven organizations only.
b. ICM focuses on content of value whereas KM has a broader content focus.
c. ICM focuses on knowledge assets primarily.
d. KM focuses on documents whereas ICM focuses on people.
e. Both b and c.
4. Organizational learning can be defined as:
a. The sum total of all the formal training programs in an organization.
b. The transfer of knowledge from individuals to groups.
c. The transfer of individual knowledge to organizational memory.
d. The sum total of what every knowledge worker in the organization has learned.
e. None of the above.
5. Which of the following are components of the Zack KM cycle?
a. Information products.
b. Refinement.
c. Translation.
d. Both a and b.
e. Both b and c.
6. Which of the following are characteristics of a knowledge asset?
a. Using knowledge does not consume it;
b. Transferring knowledge does not result in losing it;
c. Knowledge is abundant, but the ability to use it is scarce;
d. Much of an organization's valuable knowledge walks out the door at the end of the day.
e. All of the above.
7. What distinguishes KM from document or content management systems?
a. KM deals with tacit knowledge while documents deal with explicit knowledge.
b. KM systems are customized tools whereas document management systems can be bought off the shelf.
c. A document management system stores, manipulates and retrieves documents as integral wholes, while KM identifies, extracts, and manages a number of different knowledge items or knowledge objects within the same document.
d. The unit that is manipulated quite different -- both in nature and scale.
e. Both c and d.
8. Which of the following form the core of an organizational memory?
a. Record management system.
b. Corporate databases.
c. Knowledge repositories CHECK.
d. Content management systems.
e. None of the above.
9. Why is the holistic approach best suited to knowledge management models?
a. Because knowledge is very influenced by cultural and other contextual issues.
b. Because knowledge is very complex.
c. Because knowledge is very dynamic.
d. All of the above.
e. None of the above.
10. What is the organizational epistemological approach to managing organizational knowledge?
a. A cognitivist approach.
b. A connectionist approach.
c. A logical and deductive approach.
d. Both a and b.
e. Both b and c.
11. Which of the following are consistent with the von Krogh KM model?
a. Knowledge is an abstract entity.
b. Knowledge objects are discrete but connected together by explicit links.
c. Knowledge is embodied and it resides in both individuals and in the social relations between individuals.
d. All of the above.
e. None of the above.
12. The Nonaka and Takeuchi model grew out of research on:
a. Organizational creativity and innovation.
b. Reuse of knowledge objects to improve efficiency.
c. Cross-cultural studies across a number of different organizations.
d. Knowledge flow analysis of the flow of objective knowledge throughout the organization.
e. Analysis of problem-solving strategies used in formal decision making.
13. Why is tacit knowledge capture so difficult?
a. Lack of well-documented methods and techniques.
b. Individuals often not motivated or wary of "losing" their valuable knowledge.
c. The volume of tacit knowledge greatly exceeds that of explicit knowledge.
d. Both a and b.
e. Both b and c.
14. Which knowledge capture technique is best suited for use with individual subject matter experts?
a. Structured, one-on-one interviewing.
b. Facilitated workshop.
c. Automated log analysis of workstation data.
d. All of the above.
e. None of the above.
15. Which of the following statements are true?
a. Open-ended questioning is best suited to validating captured but not yet codified knowledge.
b. Closed questioning results in questions that can be answered by a yes or a no.
c. Open questions place more constraints on the interviewee.
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