IT Scenario
A recent study determined that "dealing effectively with information and communication technology in the information society is a complex task and the human dimension is often under-estimated" (Broos, Cronje, 2009, p. 286). If what the study determined to be true, is true, then an out-of-date Central Administrative site for a large organization could lead to serious rifts in communications, and therefore lead to even larger, and more serious problems for the organization overall. It is important to understand that information technology can be a leading component in the search for a process that leads to successful business implementation. One methodology that can be used to successfully integrate information technology into the business process is called 'organization and method' (O & M). A recent report describes O & M. As "an intellectual discipline studied and promoted in Britain in the middle years of the twentieth century as a way of improving the efficiency of...
322). According to the same study, organization and method; "stressed designing and implementing systems that used every element of office operations in the most efficient manner" (Wilson, p. 322).
If the scenario facing the student is one that includes outdated hardware and software, then the approach used by the student should include upgrading all the office operations in the most effective way. Using the O & M. approach would allow the student the opportunity to evaluate the needs of the business, determine the goals and objectives, and construct a plan for reaching them. This type of evaluation is made much more difficult by the fact that the involved IT organization has 40 remote sites. It is highly likely that each site has similarities with the other sites, but each site would also have specific needs according to the local circumstances.
Efficiently managing the different sites will necessarily include a strong central message…
