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International Trade Managing Offshoring Software Projects From Essay

International Trade Managing Offshoring Software Projects From U.S.-based Locations

In the article and research cited in An Empirical Investigation of Client Managers Responsibilities on Managing Offshore Outsourcing of Software-Testing Projects (Jain, Poston, Simon, 2011) the dynamics of outsourcing alliances with American companies and Indian service providers' shows signs of becoming more efficient through the use of collaboration technologies and more effective quality management techniques. The cultural, ethical and financial implications of Indian outsourcers becoming more efficient in working with American companies are having a risk reduction effect in the short-term and an acceleration of innovation in the long-term (Zhao, Watanabe, 2010). From a social perspective, Indian outsourcers are finding strategies for attaining a higher level of customer satisfaction level not attainable in previous iterations of their business models (Bairi, Manohar, 2011).

Analysis

This integrative nature of operations begins at the shared expectations and experiences levels with regard to projects (Jain, Poston, Simon, 2011). There is more congruence of project programs and plans than there ever has been in the past due to the reliance on Enterprise Quality and Compliance Management (ECQM) and Six Sigma techniques to quantify expectations and experiences of outsourcers and clients in the U.S. (Bairi, Manohar, 2011). Cultural alignment is being achieved through greater reliance on techniques and strategies for mitigating the differences between cultures (Jain, Poston, Simon, 2011). The Hofstede Model of Cultural Dimensions (Hofstede, 1983) is one of several frameworks actively being used by outsourcing providers to educate their…

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References

Bairi, J., & Manohar, B.M. (2011). Critical success factors in gaining user customer satisfaction in outsourced IT services. Journal of Enterprise Information Management, 24(6), 475-493.

Hofstede, G. (1983). The cultural relativity of organizational practices and theories. Journal of International Business Studies, 14(2), 75-75.

Jain, R.P., Poston, R.S., & Simon, J.C. (2011). An empirical investigation of client managers' responsibilities in managing offshore outsourcing of software-testing projects. IEEE Transactions on Engineering Management, 58(4), 743.

Zhao, W., & Watanabe, C. (2010). Risk management in software outsourcing -- a portfolio analysis of India's case based on software export market constitution. Journal of Services Research, 10(1), 143-155.
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