Finding a good mechanic: guide to quality automotive service

¶ … Mechanic

Burdick (2007), reports in an article in Road and Travel Magazine a few basic points that are essential when trying to find a quality mechanic. 1.) Always assess the garage, is the area neat and tidy. Asses the physical condition of the cars that are currently in the garage for service. If there are cars that are in good condition then one can assume they have owners that take car of their vehicles and would take their vehicles to a rather reputable mechanic. 2.) Always ask questions and never feel like you have a silly question. Customer service should be courteous and helpful. 3.) Ask for at least 2 to 3 references from the prospective mechanic. Call the references and ask questions that relate to how happy they are with previous service, how long service takes etc. Do your research. Even if you get a referral or if you find a shop in the yellow pages, make sure that, you can talk to the manager or better yet the owner. Check the better business bureau to make sure that no complaints have been made. You might also contact the State Attorney General. (DirtCheapQuotes.com [DCQ], 2004) 4.) Find out the policies for that particular garage regarding payment, hourly rates, guarantees etc. If this information is not displayed always, ask. 5.) Make sure that the garage services you make of vehicle. 6.) Can you easily find training certificates being displayed, are they a member of the Better Business Bureau (BBB).

The Car Council [TCC] (2007), discusses information on the site from Automotive Service Excellence (ASE). The reading states that the first thing to do in the search for a quality mechanic is to as friends and business associates for their recommendations. Second contact local consumer organizations to inquire about the reputation of prospective mechanics. As also stated by Burdick (2007), make sure that the location is neat and tidy, and that all customer service people are helpful and polite. Make sure that you truly give the shop a good look over. Ask yourself these questions: What is your overall impression? Does the shop have modern diagnostic equipment? Do they appear in good working order? Is it well lit and properly ventilated. Is there stuff all over the floor? What type of customer service does the shop offer? Is their staff helpful and friendly? Do they have many repeat customers? How long will your repair take? Do they offer any guarantees? How much is their estimate? Is the shop covered with a ton of grease and gunk? (DCQ, 2004) Third, seek a mechanic that has certifications from ASE. There are also other certifications that can be taken regarding various specializations i.e. engine repair. Lastly, the article discusses things that should be done before you go to a mechanic: make sure to read the owners manual. Be familiar with basic components in your particular vehicle, make sure to follow the manufactures service schedule, keep notes of any issues that your vehicle has i.e. noises or smoke, be through and concise when explaining the issues that your car is having; refrain from giving your own diagnosis of the issue. When an issue is small have, it repaired before it becomes a larger issue. Always keep good records.