Its work is to 'mask' a specific person onto an assistant. Administrator The administrator is an extension of the person class. The class has a field that is named as 'field' that is necessary for saving the administrator access levels. The 'field' instance also distinguishes the administrator from the Chief Executive Office (CEO). The levels are' Level 0: CEO Level 1: Administrator FAQ The FAQ class is responsible for saving the User frequently asked questions (FAQ). Ticket The

The Help Desk has grown from being a stand-alone service strategy to one that is leading many organizations to support a multi-channel and in some instances, multi-channel based approach to delivering service. Examples of TBSS options across different service industries include on-demand service and support through guided solution applications on websites, guided help on telephone systems, (ATMs), electronic kiosks for baggage check in or a boarding pass at airports as

The subject matter of systems administration includes computer systems and the ways people use them in an organization. This entails knowledge of operating systems and applications, as well as hardware and software troubleshooting, but also knowledge of the purposes for which people in the organization use the computers. The most important skill for a system administrator is problem solving. The systems administrator is on call when a computer system goes

Delphi Study: Influence of Environmental Sustainability Initiatives on Information Systems Table of Contents (first draft) Green IT Current Methods and Solutions Green IT and energy costs Green It and Email Systems Green IT and ICT Green IT and ESS Green IT and TPS Green IT and DSS Green IT and other support systems Green IT and GHG reduction Green IT and the Government Sector Green IT and the Corporate Sector Future Prospects of Green IT in the software industry The paper focuses on how the

66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications

XML is used not only to represent the data but also as a messaging protocol called SOAP; and (6) Portal Integration is another popular integration methodology in use today. It doesn't involve expensive and time consuming technologies and processes that EAI and data warehousing require. Also, it is the most customer-facing of all the methods described in this section. This means that it can be highly personalized and customized