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Hcahps Scores Assessment Of Healthcare Providers Research Paper

Hcahps Scores HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients in regards to their experiences during a recent hospital stay Phoebe Putney Memorial Hospital in Albany, Ga.

Compare the scores to state and national averages

Phoebe Putney Memorial Hospital when compared to the state and national average, it is clear that they have the highest score with state coming in last. It appears that when it comes to things like nurses and doctors communicating well, they had quite a bit of patients that were satisfied with their experience

Compare the scores to two other hospitals in the region

Phoebe Putney Memorial Hospital was compared to Palmyra Hospital and Lee County Memorial hospital. It appears that when it comes to patients experiences with nurses, doctor and staff, Phoebe Putney Memorial Hospital had a 10% lead over the other two hospitals. Also, when it comes to being timely & effective care the other two hospitals had more of a lead by 9%

Compare the survey response rates to two other hospitals in the region

When it comes to the surveys, Phoebe Putney Memorial Hospital was compared to Palmyra Hospital and Lee County Memorial hospital. The survey response rates were close. The HCAHPS results posted showed that Patients who reported that their room and bathroom were clean were high on all three of the hospitals with Phoebe Putney Memorial Hospital leading all three.

The following environmental and community factors could potentially influence HCAHPS scores in many ways:

cultural...

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This is how managed care and preferred provider organizations work ( Centers for Medicare & Medicaid Services, 2014).
Discuss the potential cause of the chosen hospital's HCAHPS scores.

There were a lot of things that contributed to the potential cause of the culture barriers, many gave less favorable comments and also the fact that those that were poor felt they were not given the best treatment so all of that had an impact on the scores. A lot of poor and minorities felt that because they did have insurance, they were given preferential treatment over those that do not have it.

Strategic plan to improve Phoebe Putney Memorial Hospital HCAHPS Scores

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Sources used in this document:
References

Centers for Medicare & Medicaid Services. (2014, September 30). Retrieved from Phoebe Putney Memorial Hospital: http://www.medicare.gov/hospitalcompare/search.html

An Independent Analysis of Phoebe Putney's Finances & Operations. (2014, September 30). Retrieved from Phoebe Putney Memorial Hospital: http://www.phoebeputney.com/PhoebeContentPage.aspx?nd=1453

Engage Stakeholders. (2014, September 30). Retrieved from http://www.cdc.gov/getsmart/program-planner/step1.pdf
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