Without question, and especially in the complex and fast-paced world of global finance, one is bound to make a mistake.
And quite often, if one is to truly learn a lesson, the mistake might very well have been fairly huge and costly. Certainly mine was.
While working at Deutsche Bank, I in advertently placed an incorrect order when buying shares for a client. Naturally, when the client encountered the mistake in his account, he became very angry and expressed this anger to his Relationship Manager at the bank. When I learned of the incident, I was horrified of course. But I immediately approached the Manager and explained that it was my error which had triggered the client's anger. I called the client right away, explained that I had made a mistake and apologized profusely. To my surprise, the client was more than willing to accept my apology. He told me not to worry, that he understood that mistakes happen, and that he appreciated my willingness to take responsibility.
This was an eye-opening resolution. It confirmed my instinct, which was to resolve that the only way to atone for a mistake is to take responsibility for it immediately. This is the only way to proceed toward repairing the damage. Anybody can make a mistake, but it is how we confront it that makes the difference. Also, of no small importance, I learned to be that much more careful when dealing with sensitive information, and to always re-check before submitting any kind of information.
3c.
What area of the world are you most curious about and why?
No doubt stimulated by my brief introduction through my time in India, I have developed a deep interest...
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