¶ … GE's Two-Decade Transformation: Jack Welch's Leadership, Christopher A. Bartlett and Meg Wozny describe the sometimes unorthodox leadership style of General Electric CEO Jack Welch. It is hard to argue with the success of Jack Welch's tenure as CEO at GE. He led the company from a floundering, outdated, bureaucratic monolith when he took the reins in 1981 to a diverse, successful, and globalized corporation as he faces retirement. However, as the authors describe some of the techniques that Welch used during his tenure, it is tempting to try to discern if the success of GE is due to the techniques Welch describes as...
In the article, the authors describe many of the key components of Jack Welch's leadership style, including his six major change programs: 1) The "Software" initiatives, globalization, redefining leadership, stretch objectives, service business development, and Six Sigma quality initiatives. Perhaps one of the most notable of Welch's initiatives was the implementation of the Six Sigma program. The program is enormous in scope, and may be the largest quality initiative ever taken in North America. Critics argue that the program seems to increase the…
It was thought that the Six Sigma concept was simply "too powerful to fail," a misconception on which the whole misfortune of the Six Sigma programs is based. The human factor is often not taken into consideration. Elements such as empowerment, communication and recognition play an important role in determining the success of the Six Sigma methodology, according to the result of the study. Implementation in sectors like finance and
Sigma Define Six Sigma Six Sigma is a management frame that in the past 15 years has developed from a center on process improvement with statistical tools to an inclusive structure for managing a business. The significance that the Six Sigma procedure has on improving business performance is spectacular and well recognized. Leading global companies including Motorola, General Electric, Allied Signal and Citibank have enlightened the world how Six Sigma programs have
Sigma 'Lean Six Sigma Systems' is a strategy that was employed by big industries like Motorola because of the exorbitant costs involved in the black belt strategies and the large organizations were able to afford it rather than in small industries. However now all the sections of the industry is leaning to 'Six Sigma' and there are developments both for the big and the medium industries that can be used
Commitment from top level management is of utmost significance. In order to successfully implement six-sigma, the management must commit to it so that it can influence others and gain their support as well. Employees must be completely convinced that Six-sigma initiative is for real and needs to be taken seriously. Top management can tie rewards with performance based on six-sigma just like GE CEO Jack Welch did when the company
To maintain the improvements, it is necessary to rewrite the SOPs, and ensure that the staff are properly trained in the new techniques. One of the key elements to Six Sigma is that not only should the company improve processes, but that those improvements should be replicable. The only way that is possible is if each person involved in the process is aware that the process has changed, and is
Sigma The organization in question is American Express (NYSE: AXP), which is a credit card firm. The majority of the company's business is in issuing consumer credit cards, which are used to purchase a wide variety of goods and services. According to the company's latest annual report, it is also engaged in network services, merchant acquisition and processing, fee services, travel-related services, expense management products and stored value/prepaid products. The
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