FedEx Express is the overnight courier arm of FedEx Corporation. This is the core business for the firm, delivering packages in a number of time frames between almost any two points in the world. The business has high fixed costs in terms of trucks and aircraft, and is very labor intensive. Operating effectively requires that the company have stations located all over the world. The location and size of these stations has to be driven by demand. One of the areas that is growing the most rapidly is in China, so in 2010 FedEx undertook a major expansion of its Shanghai station near Hongqiao airport (FedEx, 2010). This project has a long life span, potentially upwards of 30 years for this expansion, assuming China maintains its economic strength. There are several relevant costs that would go into this decision. A relevant cost is a cost that is directly incremental...
Those employees with the strongest enthusiasm for FedEx culture are often those who have been with the company the longest. If FedEx is able to offer a compelling package to Kinko's workers, sufficient to improve retention rates, they may also build a group of leaders in the workplace, those who can help indoctrinate new workers into the FedEx culture. Solutions and Implementation To bring the cultures of FedEx and Kinko's closer
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