There is a separate page for tracking shipments, packages, and delivery services through a "Log in" link. Apart from ensuring security, this feature also allows FedEx to keep track of its return customers and patrons, who usually use FedEx's services. The lack of security measures within the web site is a disadvantage for UPS. Not only do they compromise the confidentiality and security of important information that customers may want to know through the site, UPS also forfeits the opportunity to track down and create a database for customers who usually use UPS services and products. The same analysis is used when looking into the privacy of information in each company's web site, of which FedEx has outdistanced UPS....
It is evident that FedEx has strategically considered in its web site the importance of privacy of information and customer accounts through its account management software. Contained in its "Manage my account" section are private and secure pages wherein customers can conduct various kinds of transactions, such as paying bills online, ordering FedEx services or products, claiming a service or product, or to visit the customer's personal page, also called "My FedEx." UPS lacks all the important account tools that FedEx has to ensure the security and privacy of information contained within the site and the company's database and records of its customers and transactions. In sum, FedEx's site is more competent than the UPS site.
United Parcel Service (UPS) Strategic Alignment Model Business Strategy United Parcel Service (UPS) is one of the leading shipment and logistic company admired for its cargo and package delivery services around the globe. The company has remained as one of the top-package delivery service providers because of the diversity of its services to the public. The company has enjoyed high profits because of the good brand image that it has attained in
One global business mentioned in the report as a technology leader with high brand equity was at&T. Customer equity is that value of future business purchased by the customer based on brand equity, which in turn means consumer acceptance of the product, customer relationships and customer perception of the value. The postal service would encounter both retention and value problems and would be viewed as difficult to do business
Parcel Industry History of FedEx: The attempts at using airplanes for commercial transportation of goods started when the air planes started flying. One of the first air freight carriages took place in 1910 when a department store sent a bolt of silk by air from Dayton to Columbus, Ohio. This transport was studied by the local newspapers and they said that it had beaten the railroad transport that was the normal mode
The continuing economic recession that began in 2008 in the United States greatly exacerbated that revenue problem as people reduced their unnecessary use of postal services and increased their use of private-sector competitors such as United Parcel Service (UPS) and Federal Express (FedEx). To date, the USPS has been slow to respond to competition, particularly in relation to the adoption of the bar coding system that has long been
discover how marketing principles work in different corporations. First there is Parcelforce, a company which has a mission of providing parcel service that is connected to the Royal Mail Group. The company is the parcel branch of the UK mail system, and as such they have had to compete with other services that are both national and international in nature. As a matter of fact, Parcelforce works in other
FedEx Express Airlines (Case Study) In this case study, we will be looking at FedEx Express's hub airports. The airports will include Memphis International Airport (MEM) and Indianapolis International Airport. The focus will be mainly on capacity, traffic, and what is planned for the future of these airports. FedEx Corporation is one of the largest companies in the courier industry. The company is renowned not just nationally in the United States, but
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