Executive Team
RE: Quality Control Alternatives for Whistles
Regarding the recent issues concerning unsafe lead levels in the whistles to be shipped to our client in South America, I would like to propose the following solutions to provide speedy and satisfactory resolution to this problem:
Reshipment of whistles within 30 days with 10% discount on product and waived shipping costs
Reshipment of whistles within 60 days with 20% discount on product and on shipping costs
Refund of deposit for whistles with voucher for discount on next delivery (this option does not include shipping discount)
I am proposing these alternatives after reviewing our previous records with this product to this and other clients in South America. Past records indicate that this client has paid invoices on a timely basis during the five-year period previous to this incident, and there have been no occasions in which quality, safety, or timely delivery has been compromised. In order to maintain good working relationships with this school system and others in the South American market, offering one or more of these options will ensure continued good will and a steady schedule of return business.
Maintaining a strong reputation is certainly worth the reduction of fees laid out above. We have striven to build trust with our South American clients, and the vigilance of our quality control team and our immediate actions to reduce harm and replace the product at a discount will go a long way to ensuring our continued strong relationship with them. Our company has built its reputation on social responsibility and high ethical standards; for this reason,…
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