Ethical Decision-Making Issues for a QA Project Manager in the Department of Veterans Affairs
Today, the Department of Veterans Affairs (VA) operates the country's largest healthcare system, and an important part of that system is overseeing the quality of healthcare services that are provided to the nation's veterans. This paper provides the results of a semi-structured, face-to-face interview with Mr. Brad Western, a quality assurance (QA) project manager at a local VA medical center. The structured interview questions and response are followed by a summary of the interview results and the main findings that emerged.
How those issues get resolved?
The response to this question focused on Mr. Western's role as the medical center's congressional liaison, and the ethical issues that were encountered on a routine basis as well as some special cases. According to Mr. Western, "The most frequent calls I receive from congressional offices concerns the lengthy amount of time required to receive appointments or to be scheduled for special care clinics, but we also hear some isolated reports of patient abuse and disrespect that demand immediate attention. Most of the time, we're able to work with the patient represent and patient advocate offices to facilitate care."
When asked about any special cases that involved an ethical dilemma, Mr. Western responded that, "I remember one case where an urgent call from a deputy in a sheriff's office in another county wanting to know if we had a criminal suspect as an inpatient was referred to me. The deputy emphasized that the individual might be armed and dangerous, and insisted...
Output losses attributed toward alcohol were projected at $119 billion for 1995 (1). As this Alcohol Alert clarifies, several issues give to problem drinking that goes on in the workplace. Employers are in an exclusive situation to alleviate some of these factors and to inspire workers to seek assistance for alcohol problems. IDENTIFY the key values and principles involved. First, ethics or rules were broken because it is illegal to come
Ethical Decision Making Kimberly Gas Hub ETHICAL DECISION MAKING IN KIMBERLEY GAS HUB The Kimberley Gas Hub is a controversial project to set up an LNG refinery facility at James Price Point near the Kimberley coast of Western Australia. The company Woodside is interested in setting up the project and it claims that it will boost the mining industry in the region and will bring economic development for the local people. Critics
Ethics are essential for organizational success. They influence the decisions made by the employees and managers on issues affecting the performance of the firm (Project Management Institute, n.d.). An organization that upholds ethical behaviors has a culture that fosters not only productivity but also excellence in service and product provision to its target markets. Managers are tasked with the role of ensuring that ethics are upheld in a firm. However,
Ethical Decision-Making in Business Ethics refers to what we believe is right or wrong and shows in what we do or do not do (Walsh 2003). It does not provide all the answers or clear answers about what is right or wrong to everyone at all times. But it does propose what is acceptable universally in all or many of the aspects of life. It involves standards of actions or human
Management "Critically evaluate the usefulness of rational decision-making for managers when making strategic choices" Characteristics of strategic decisions Long-term survival of the organization Scope of organization activities Resources and competences / Competitive advantage Then strategy is concerned with the strategic fit to the external environment Stakeholders' expectations Power in the organization - The expectations and worth of powerful agents in and around the company Strategy as Rational decision making Set objectives Understand problem Determine options Evaluate options Improvement in strategic decision making Involvement of different
ethical decisions in business is great. There are many instances where ethical decisions are necessary in business operations, and corporations can get themselves into trouble even when they are trying to be ethical if they do not have a strong and effective procedural structure to guide employees in making such decisions. One aspect of ethical decision making comes under the heading of crisis management as corporations are faced with
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now