Performance Management: Employee Engagement Surveys and Performance Feedback
Employee Engagement
Employee engagement refers to the extent to which employees are committed to the organization they work for. It is evidenced by their level of energy, their display of personal initiative, their discretionary effort, and their persistence towards achievement of organizational goals. According to Lavigna (2015), organizations with high levels of employee engagement are more successful and productive due to high employee commitment and involvement. Having been a respondent to an employee engagement survey conducted at my previous place of work, I can attest to the positive effects these surveys have on employee morale, quality of products, and an organization's overall performance.
Contrary to popular belief - that the main aim of employee engagement surveys is to measure how happy consumers are and how satisfied they are with their jobs - these surveys are more concerned with the effect employee's self-efficacy has on individual as well as organizational performance. Therefore, it is imperative for organizations to communicate both positive and negative feedback to all respondents of the survey in order to influence behavioral changes.
Pulakos (2009) states that managers often refrain from providing developmental feedback to employees because they do not want to risk damaging good relationships...
The other major advantage of the use of a pilot group for conducting evaluations and 360 degree feedback survey is it enables pilot participants to act as champions who promote the process in the rest of the organization. Using Rater Groups: When conducting evaluations and 360 degree feedback assessments, using small but relevant rater groups is one of the best methods. The consideration of the number of people to participate in
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