Disney's Information Technology Infrastructure Library
Disney adopted ITIL in order to keep up with the current growing trend of offering the best experience to visitors in their parks and resorts. The main idea was to ensure that new and returning visitors all received the best and similar experience globally. Disney's Theme Parks & Resorts is the largest division and it contributes about 30 percent of all revenue for the Disney company. It made sense to ensure that this large division remained profitable and that the numerous applications running across the 11 parks, 42 resorts, cruise ships, and water parks were streamlined (Nelima, 2013). The number of visitors that the organization receive annually exceeded the total number of visitors that visited South Africa during the world cup, and does indicate the magnitude of the organization. Therefore, it was vital that the company adopts a service delivery system that would ensure there was systems availability at all times. Theme Parks and Resorts is the only segment of Disney that directly interacts with guests and there was a need to ensure that the interaction is favorable at all times. With the magnitude of visitors who come to the parks on any given day, it is vital the parks have all systems working in unison at all times. The number of applications that TP&R uses is enormous and this necessitated for them to implement ITIL in order to ensure that all their applications and servers are available and reliable. Increasing reliability of the different applications and systems was the main goal because the failure of one application could result in negative guest experience.
The results that Disney obtained from implementing ITIL is that the company was able to align their IT systems and Information Technology with the goals of the company. This ensured that the company grew into a...
References
Esteves, R., & Alves, P. (2013). Implementation of an information technology infrastructure library process–the resistance to change.Procedia Technology, 9, 505-510.
Lavine Sr, D. A. (2011). Leveraging ITIL/ITSM into Network Operations: AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH GRADUATE SCHOOL OF ENGINEERING AND MANAGEMENT.
Nelima, S. M. (2013). INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) ADOPTION AND ITS EFFECT ON ORGANIZATIONAL PERFORMANCE–A SURVEY OF LISTED FIRMS ON THE NAIROBI SECURITIES EXCHANGE. UNIVERSITY OF NAIROBI.
Temple, K. L. (2014). Transformational process mapping to theory U: A case study of a United States city government's information technology and innovation branch transformational alignment to improve business service. Capella University.
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