Critical Thinking Case Study
Faith Community Hospital is a not-for-profit health care services organization that is currently facing a situation, which may compel it to resort to stringent cost cutting measures just to break even, and that too providing the average reimbursement rate does not change. Financial problems, however, are just one of the several problems that Faith Community Hospital must resolve in order for the organization to maintain and further build its reputation as a quality health care services provider. In brief, some of the other critical issues that the hospital needs to address are the conflict between the organization's spiritual heritage and values and the ethics of the medical profession; non-compliance with government, managed care, and insurance regulations; and non-adherence to hospital operational policies. Indeed, it is evident from the preceding list of issues that Faith Community Hospital has an organizational management problem on its hands, which needs to be thoroughly analyzed rather than attempt to solve the various problems piecemeal.
Identifying the Key Issues: Although there are several, disparate issues mentioned in the CEO's brief to Chris Smith, a closer analysis reveals that Faith Community Hospital's problems can be categorized as related to the organizational mission; organizational culture; and organizational processes. This conclusion can be reached using the affinity diagram as a problem solving tool. The affinity diagram was chosen for the purposes of this analysis as it allows for uncertain facts and thoughts to be organized; for ideas that need clarification; and for achieving unity within a team (SkyMark, 2003) or organization. The problems and issues that were uncovered by the affinity diagram (refer Appendix 1) are discussed in detail in the following section of this paper. The affinity sets have been compiled using inferences from the CEO's briefing to Chris Smith, and by using the need for Faith Community Hospital to enhance its reputation as a quality health care services organization as the key issue that needs to be addressed.
Organizational Mission, Culture and Processes: The mission statement plays a critical role in setting direction and laying the foundation for the culture and goals of any organization. Indeed, this is clearly expressed in Hyrum Smith's model of instructive goal setting, which is commonly referred...
Critical Thinking Case Study Faith Community Hospital is a not-for-profit hospital and has a mission statement which is interpreted by everyone the way the want to interpret it. Their mission statement compels them to provide health care services and work towards better health and well-being of the people who belong to the communities that Faith Community Hospital serves. It further includes that they are to provide these services in collaboration with
Critical Thinking Case Study: Let it Pour - My First Assignment as Executive Assistant Key Problems and Issues The first of the problems are coming from the origin of the hospital as it is an organization with a lot of spiritual heritage and values. These have to be retained even while providing all the required services and satisfaction for the patients. The second problem that the hospital is facing is due to
(Donoghue, 1990) The other problem is regarding third party reimbursements and state regulators which have had a significant effect on hospitals during the last ten years. Another factor that is brought out by the study is that during both 1983 and 1986 there were important variations in the inpatient reimbursement system that helped in improving the operating and final margins of hospitals. At the same time there are the health
Faith Community Hospital case has been analyzed using a SWOT analysis in order to identify the pertinent issue and define the problems the organization faces currently. The SWOT analysis was also done with a view to developing solutions that take into consideration environmental factors, especially the interests of various stakeholder groups Refer Appendix 1). However, prior to discussing the conclusions drawn from the SWOT analysis, it would be important to
Hospital Case Study In any case study, it is important to gather information concerning the topic, or "case," and then ask three questions. The questions are, "What's going on right now?," "What can we do about it?," and "What can we do about it?" In the case of Faith Community Hospital, there are several problems going on that can be divided into three categories: Organizational process issues. Ethics issues. Communication system issues. The first group of
Executive Assistant This case study examines the decision making process from a collective viewpoint. It attempts to resolve issues within a community hospital that have arisen due to failed organizational management, ethical considerations and a poorly established communication system. Framing the Problem: Identify the Problem- The primary problems that exist within Faith community hospital center around the following as outlined by the CEO: (1) a lack of organizational processes that ensure uniformity, (2)
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