al.).
Talking Points:
1. Consumers are taking control of brands more than ever before
a. The power of social media to make the voice of the customer heard throughout entire industries is revolutionizing marketing as a result
2. Social media is now the foundation for customer referral systems and reputation management systems
a. Trust is the central chord or reference point -- people trust others like them more than they trust what a company says about a product or service
3. Social media is forcing marketers to be transformational in their skill sets
a. Must now build a conversation with a customer than just talk at them
b. Hype is dead and it is place is the ability to be continually relevant to customers' needs
c. Personalized...
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