(Loo, 2006, pp. 24 -- 25)
Recommend a strategy for Hammer to resolve the problem.
To resolve the situation, Hammer must sit down with: the doctors, Harding and Dr. Boyer. At which point he would listen to the issues that were caused by the new system she implemented and possible ways that the issue can be rectified. At the same time, he would listen to why Harding utilized the approach that was taken, instead of working with the staff. Once Hammer has listened to both sides, he would bring Dr. Boyer back to the hospital, to address the problems with EKGs. The system that Harding is using would be suspended until a workable approach can be established. Because Harding went on vacation and refused to discuss the issue with the staff, she should be terminated immediately. The reason why is because her ideas and management style are poisonous to a health care environment. Where, she will introduce radical changes and then go hide from the people she is suppose to working with. Once this takes place, Hammer would need to find people on the staff and the board, who can help everyone...
4) Hammer has to acknowledge that current methods are not working, the situation has become worse and something has to be done before the hospital has legal action brought against them or lose their licensure. A combination of methods could be utilized. One, Hammer should utilize teams; give those teams specific functions to cut down on time and money. Open communication and make sure that he is available to staff
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